Wolfgang1
Member
Glad you had a good experience with them. I think my issue is that the loan officer they have assigned to me is completely clueless. Also each time I call their general customer service, it takes several hours to get someone on the line. They have asked for way too many documents to open a simple account and apply for the loan. I haven't completley pulled back yet, I have gone way too far with them and their rate is still the best, so I still have to see. One of my biggest concerns was, that they are some sort of scammer bank, but apparently they are not. They are just very unprofessional, at least with me.really sorry to hear it was such a blunder for you.
I had a totally different experience.
Their customer service was amazing.
Easy to speak to a rep. easy back and forth with paperwork.
And No 50 minutes of wait time like DCU,etc.
They even sent by snail mail a handwritten “thank you” card - that totally surprised me - don’t see much of that these days.
1.74% of course was the hook, but the customer service from start to finish was impeccable.
Maybe I got lucky, who knows….
But based on my experience, I’d recommend them without hesitation.
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