heffneil
Well-known member
- Thread starter
- #1
Hey guys! Proud (or was) owner of a 22 Lightning Platinum. December 12 I was at a drive-thru ordering food when all of the sudden I started getting alerts and bing bongs. I didn't know what was going on. I turn the truck off, opened the door, closed the door, opened the door and started it back up - still all alerts. I went to pull up to get the food and slid by the window - couldn't stop! I slammed on the pedal and the truck stopped. Tried to reboot a bunch of times and still didn't work. I called ford roadside to see if they knew how to reboot - they said we just tow. I ordered a tow truck and called my dealership and went around their phone menu for 35 minutes since the messages SAID they were open but they closed early for a Christmas party. I was desperate to learn if I could reboot the car and try to get home. My wife had to drive down to the place I was at so I could unload my truck and bring me a key for the dealership and tow truck driver.
Truck was in the shop for 10 days. I told them to get Ford to send a tech down to help them. They were baffled. They cleared the codes and drove it for 15 miles and on the last mile all the alerts came back and they too lost braking. Dealer didn't have a loaner vehicle for 5 days of the 10 it was in the shop. End result was it needed a new brake booster. $2300 which is apparently very expensive for the part, the service writer made a point of telling me the price - I didn't know what a "regular" brake booster cost but I think it was a valuable point if you want to keep this truck post factory warranty, extend it!
I was convinced I wouldn't ever trust this truck again but with the new brake booster I was happy, truck felt solid and I was a happy camper to get it back, I really missed the truck during the 10 days I didn't have it!
Fast forward to Friday the 13th. Drove to breakfast with my wife and daughters and enjoyed a meal. Got in the truck and hit start to which I was alerted to a message "Stop Safely Now". I wasn't even in gear! Tried rebooting, door open, door close, patting my head, rubbing my belly - nothing. Had a read battery icon with an exclamation point over the truck.
Ordered a tow truck on the app. Was going to be 2 hours. The wife and daughters ubered home and my wife grabbed a key (i need to just keep one on me now) and brought her car to unload my truck again. While I was waiting for her I cleaned out most of my car as if I would never see it again, nor did I want to. Second time being stranded with this thing in a month! So I call the dealer and speak to one of the writers and said hey I am stranded and waiting for the tow truck but I don't know how to get it in to neutral - she told me they will know. Got my truck emptied and sat there and said screw it. I put the key and a 20 in the console and left. Worse that could happen someone steals the 20. Truck driver called me asking exactly where I was and I explain I left but I was in front of this one restaurant. I said I don't know how to get it in neutral and he said what kind of truck is it and I said a lightning, all electric and he said I don't know anything about those they didn't tell me that. So I said listen I'm so frustrated with this truck, just drag it dude I don't know what to tell you. Well I called him back 20 minutes later and sure enough he dragged it up the bed.
I asked the dealer if he had my old truck - a 2018 Raptor with 10k miles. He said no, he said sold it in November but we have 2 new ones that just became available! He sent the window stickers to me - 82k + 15k premium. I said well if you give me $120 for my truck and sell me the new one for invoice I will do that deal. He said you paid msrp for your lightning right? I said yeah? He said where does the 120 come from? I said where does the 15k come from on your raptors? He said limited supply. I said oh in that case you have a replacement Lightning for me? He said no. I said oh well then maybe $120k isn’t enough for what I am asking for my truck
Monday they delivered me a loaner. I asked the service writer if there was any update on my truck and he said the tech who is certified to work on my truck had an emergency and didn't have a chance to look at it before leaving for the day, hopefully he will be in Tuesday. I told him just lie to me and tell me he's looking in to it. I don't need to hear about a guy not showing up for work. I also asked - I guess there isn't anyone else, there isn't.
I contracted ford to see who else could work on my truck in my area - apparently its all dealerships. I left a message with the larger dealership in town but they didn't call so that's probably no better. But if they had more than one electric vehicle tech that would be better.
It is Tuesday, I will txt to see if the dude showed up for work today but the saga continues....
Truck was in the shop for 10 days. I told them to get Ford to send a tech down to help them. They were baffled. They cleared the codes and drove it for 15 miles and on the last mile all the alerts came back and they too lost braking. Dealer didn't have a loaner vehicle for 5 days of the 10 it was in the shop. End result was it needed a new brake booster. $2300 which is apparently very expensive for the part, the service writer made a point of telling me the price - I didn't know what a "regular" brake booster cost but I think it was a valuable point if you want to keep this truck post factory warranty, extend it!
I was convinced I wouldn't ever trust this truck again but with the new brake booster I was happy, truck felt solid and I was a happy camper to get it back, I really missed the truck during the 10 days I didn't have it!
Fast forward to Friday the 13th. Drove to breakfast with my wife and daughters and enjoyed a meal. Got in the truck and hit start to which I was alerted to a message "Stop Safely Now". I wasn't even in gear! Tried rebooting, door open, door close, patting my head, rubbing my belly - nothing. Had a read battery icon with an exclamation point over the truck.
Ordered a tow truck on the app. Was going to be 2 hours. The wife and daughters ubered home and my wife grabbed a key (i need to just keep one on me now) and brought her car to unload my truck again. While I was waiting for her I cleaned out most of my car as if I would never see it again, nor did I want to. Second time being stranded with this thing in a month! So I call the dealer and speak to one of the writers and said hey I am stranded and waiting for the tow truck but I don't know how to get it in to neutral - she told me they will know. Got my truck emptied and sat there and said screw it. I put the key and a 20 in the console and left. Worse that could happen someone steals the 20. Truck driver called me asking exactly where I was and I explain I left but I was in front of this one restaurant. I said I don't know how to get it in neutral and he said what kind of truck is it and I said a lightning, all electric and he said I don't know anything about those they didn't tell me that. So I said listen I'm so frustrated with this truck, just drag it dude I don't know what to tell you. Well I called him back 20 minutes later and sure enough he dragged it up the bed.
I asked the dealer if he had my old truck - a 2018 Raptor with 10k miles. He said no, he said sold it in November but we have 2 new ones that just became available! He sent the window stickers to me - 82k + 15k premium. I said well if you give me $120 for my truck and sell me the new one for invoice I will do that deal. He said you paid msrp for your lightning right? I said yeah? He said where does the 120 come from? I said where does the 15k come from on your raptors? He said limited supply. I said oh in that case you have a replacement Lightning for me? He said no. I said oh well then maybe $120k isn’t enough for what I am asking for my truck
Monday they delivered me a loaner. I asked the service writer if there was any update on my truck and he said the tech who is certified to work on my truck had an emergency and didn't have a chance to look at it before leaving for the day, hopefully he will be in Tuesday. I told him just lie to me and tell me he's looking in to it. I don't need to hear about a guy not showing up for work. I also asked - I guess there isn't anyone else, there isn't.
I contracted ford to see who else could work on my truck in my area - apparently its all dealerships. I left a message with the larger dealership in town but they didn't call so that's probably no better. But if they had more than one electric vehicle tech that would be better.
It is Tuesday, I will txt to see if the dude showed up for work today but the saga continues....
Sponsored
