Help - Stranded?

[bosox8]

Drove to work this morning (31 degrees) with no issues. Just went out to truck and can't go anywhere (currently 43 degrees) - 3 photos.

 

[bosox8]

@Ford Motor Company follow-up: having towed - have read it may be battery module (Ford App says I'm 100% charged and get a text message to that effect) but when vehicle starts up says I've got approx. 83% charge - there is a disconnect somewhere and this really sucks for a vehicle 7 months old

 

[Grumpy2]

Please keep us posted on what you find out.

 

[Avocadodude]

Well I hate to say welcome to the club, but this seems to be happening more. I’m 4 weeks in “waiting for parts”. I hope you have a quicker resolution.

 

[MRButtler]

I think 12v battery died trying to get updates.

 

[Beezelbubba]

Open a case with Ford

 

[bosox8]

Open a case with Ford

I have

 

[bosox8]

So safe to say right now I am pretty disgruntled with @Ford Motor Company. I sincerely hope others do not have this experience. As a follow-up to my vehicle losing operability and being towed to dealer with no prior indicators of anything being wrong there is a battery malfunction. The solution is either a module replacement or entire battery replacement according to Service Tech at local dealership. The Tech started conversation by saying they have no vehicle they can provide as a loaner - red flag - indicates this could be some time before I see my truck again. Ford customer service offered to pay $60 toward a $92 / day truck from Enterprise - I'd have to cover the rest but they would "look into" reimbursing me. So - I get to continue paying for this truck AND I get to pay $900 a month for a rental Ford "might" reimburse me for - to be determined. They can't say at this point if I will get the truck back in one week, four weeks, eight weeks. Looked into Maryland Lemon Law and while I would qualify it seems there is no reimbursement for the $4,500 sales tax paid on the truck in addition to Ford buyback minus 12,000 miles of travel. This truck is not a luxury, it's a work truck and needed. I have waited for an EV truck because of the miles I drive, last year 32,000 - no interest in an ICE vehicle getting 22 - 25 mpg.

 

[bosox8]

Update: First, no real thanks to @Ford Motor Company "customer service" but a huge shout out to Bill at Frederick Ford for securing me a loaner vehicle while mine is "indisposed". Was interested to hear Ford Customer Service essentially ask Service if I purchased my vehicle from them and since I didn't - why did they care if I got a loaner. All of us who entered the lottery had to make a dealer selection - I chose one 30 miles from me as strategy thinking my chances of making a wave invite happen if I had less competition for one of these trucks. Whether I was right or wrong in my thinking doesn't really matter - it worked. I'm incredulous with @Ford Motor Company for primarily two issues: (1) after paying $80,000 for a new vehicle that becomes inoperable 6 months into ownership with no indicators of anything being wrong expecting me to shell out more money to cover a rental vehicle while mine sits on the sidelines for an indefinite period of time and (2) challenging the Service department (again, hats off to them) by essentially telling them don't worry about him - he didn't buy it from you. So if you play by Ford's Rules and win apparently you're pond scum.

 

[Akbrian]

Warranty repairs should always get a loaner if it is more than a day or two. Now they may have to take it for a diagnosis before determining it is a warranty repair, but in this case they should be able to walk around see that you didn’t drag a stump or something up through the battery and say yea electronics problem, warranty.

I lemon lawed my 18’ and after the first visit they had a loaner waiting for me every time I would drop it off for the same issue. I also was super nice to the dealership, they didn’t build the truck they just delivered it.

lemon law is not a short or fun route, again this is through ford not the dealership so wouldn’t even mention to them.

sounds like you got a good service person hopefully gets fixed efficiently.

 

[SmoothJ]

Lemon laws are not fun, and I did one back in 2010ish. I had to goto court multiple times, multiple care inspections, and in the end, the lawyer took most of the "award money". Ironically enough though, several months later there was a TSB related to my concern.

 

[fubar79]

Any updates / progress @bosox8 ?

 

[F-Truck]

my wife’s uncle had a 2021 explorer that went to the shop in CA it took over the time for “lemon” status. Ford gave them a check for the complete purchase price and a free rental for up to 6 months to shop for a replacement. So they got a tesla and drove the explorer for over a year for free until it broke.

 

[bosox8]

Any updates / progress @bosox8 ?

I am supposed to pick up the truck today, but I was also supposed to pick it up last Wednesday and then last Friday...time will tell.

Sponsored