To be honest, the dealership has been pretty good. It’s Ford that has been dragging their feet on making decisions on what to do. The dealership has kept me informed along the way. i’ve put 9000 miles on four different loaners. All brand new F150s.
Amazing - so what Ford number did you call to start the buy back process? And was the main issue just the one battery problem?I started the process last week. I went into the dealer a few days later to pick something up I had left in the last loaner and had and the service manager bring me into his office and tell me that Ford had reached out and was deciding on buy it back. He advised me to continue to pursue the buy back. Today, for the first time in 93 days, I received pictures from my service agent of them working on the modules. I’ll keep you guys posted.
Same here except the dealership is average but I give them 5/5 ratings to get the best from them. Have you considered pursuing a buy back on your vehicle?
In Florida, to submit a lemon law claim regarding Ford you go through BBB Auto line. That is the arbitration company they use. I put the claim there and hired a lawyer to take over. I’ll keep the board updated. The service manager told me they have processed a few of these already and said that Ford has been accepting the buy back before it get to the arbitrator. That way they keep a clean title.
, we’ll see.
Thank you - and the lawyer fee is nominal and paid by Ford?In Florida, to submit a lemon law claim regarding Ford you go through BBB Auto line. That is the arbitration company they use. I put the claim there and hired a lawyer to take over. I’ll keep the board updated. The service manager told me they have processed a few of these already and said that Ford has been accepting the buy back before it get to the arbitrator. That way they keep a clean title.
Feb-16
another battery module doesn't go bad. I'm optimistic. Here's a recap of what happened.
Feb-16
Truck is ready for pickup.
Six total recall items addressed including a battery module replacement.
I consider myself lucky. They had my truck for 16 days. Seems like this dealership is on thr ball. Now fingers crossed
F150 repair history
Jan-31 2024
Truck started up with 2 warning, one being “high voltage battery warning” and would not drive. Had it towed to SJC ford. They said they were busy and would look at it tomorrow.
Feb-01
Called at noon and they said I still had 6 cars ahead of me. I complained and they moved it up.
Later that afternoon the service agent called and said I needed a battery replacement. He coordinated me getting a truck from Enterprise. I got a 2024 F150 ICE.
He said the part would be ordered and would take 1-3 weeks.
Feb-05
I called and left voicemail with service agent to call me back and give me details of the repair. He didn't return my call.
Feb-06
I called back twice and finally got Mitchell. He looked up the parts ordered. They were:
- High voltage battery module.
- Battery energy control module.
Feb-07
Received call for Ford Recall dept. They saw my truck warnings and reached out to coordinate me bringing the truck in for a fix. I informed them of what jad already transpired. They gave me the following info.
My case number 476 893 96
Recall Id 23 B57. He has handled 108 of these himself.
Recall phone. 833-807-3673
Feb-08
Went to Ford to get some stuff out of my truck. I talked to the tech that has been working on my truck. Here's what he told me.
They plug the car in and both he and Ford Central see and diagnose the problem together. There is some back and forth diagnosis going on. It was determined that a battery module did fail. The dealership service department then waits for Ford Central to order the part and the dealership waits to be notified as to when it does get ordered. Mine got ordered today. The tech said he's handled several of these module replacements and that there was a faulty run of these modules in 2023. I guess Ford has found and addressed this.
Feb-16
Truck is ready for pickup.
Six total recall items addressed including a battery module replace
ment.
.
. LOL, what the hell, might as well throw them bone. They don't get much real service work on EVs. 
More like the reality.Almost exactly the same story here, slightly shortened time frame. Dropped off 2/5, picked up 2/16. They took care of all of the recalls that were open (I believe).
-HVB module (Module 1, Cell 6 failure)
-Battery monitor sensor (BMS) replacement
-Windshield wiper motor replacement
-Rear light bar replacement
I also had them replace the cabin filter to the tune of $103
ETA: Being without the truck for 10 days made me realize how much I love this truck. Hopefully this was an anomaly.
Sometimes you wait while they wait for a part to come in like a 12v battery in my case.Feb-16
Truck is ready for pickup.
Six total recall items addressed including a battery module replacement.
I consider myself lucky. They had my truck for 16 days. Seems like this dealership is on thr ball. Now fingers crossed
F150 repair history
Jan-31 2024
Truck started up with 2 warning, one being “high voltage battery warning” and would not drive. Had it towed to SJC ford. They said they were busy and would look at it tomorrow.
Feb-01
Called at noon and they said I still had 6 cars ahead of me. I complained and they moved it up.
Later that afternoon the service agent called and said I needed a battery replacement. He coordinated me getting a truck from Enterprise. I got a 2024 F150 ICE.
He said the part would be ordered and would take 1-3 weeks.
Feb-05
I called and left voicemail with service agent to call me back and give me details of the repair. He didn't return my call.
Feb-06
I called back twice and finally got Mitchell. He looked up the parts ordered. They were:
- High voltage battery module.
- Battery energy control module.
Feb-07
Received call for Ford Recall dept. They saw my truck warnings and reached out to coordinate me bringing the truck in for a fix. I informed them of what jad already transpired. They gave me the following info.
My case number 476 893 96
Recall Id 23 B57. He has handled 108 of these himself.
Recall phone. 833-807-3673
Feb-08
Went to Ford to get some stuff out of my truck. I talked to the tech that has been working on my truck. Here's what he told me.
They plug the car in and both he and Ford Central see and diagnose the problem together. There is some back and forth diagnosis going on. It was determined that a battery module did fail. The dealership service department then waits for Ford Central to order the part and the dealership waits to be notified as to when it does get ordered. Mine got ordered today. The tech said he's handled several of these module replacements and that there was a faulty run of these modules in 2023. I guess Ford has found and addressed this.
Feb-16
Truck is ready for pickup.
Six total recall items addressed including a battery module replace
ment.
.
It’s my own lawyer. Got him through ARAG.
Sorry if I missed this info but what was it that Ford couldn't fix on your lightning that brought you to this point?In Florida, to submit a lemon law claim regarding Ford you go through BBB Auto line. That is the arbitration company they use. I put the claim there and hired a lawyer to take over. I’ll keep the board updated. The service manager told me they have processed a few of these already and said that Ford has been accepting the buy back before it get to the arbitrator. That way they keep a clean title.
Same as a lot of people, powertrain alert.
