CSP-23B57 for High Voltage Battery Notice

[GDN]

My lighting is out of the shop officially.
Date incarcerated December 5th 2023
Date released on parole February 14 2024
Module 9 replaced after first replacement module 9 part was defective DOA.
Too damn long…!!!!!!!!!!
FORD you can do better than than this…..??????

Did they have you in a loaner?

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[ScubaSteve_TheReal]

Did they have you in a loaner?

Five different gas loaners from dodges to Chevy and fords. Zero aka nothing offered on EV loaners and nothing to help us out on close to $1000 In fuel vs my free EV electric at work I missed out on from having my EV in shop.

 

[TomB985]

Five different gas loaners from dodges to Chevy and fords. Zero aka nothing offered on EV loaners and nothing to help us out on close to $1000 In fuel vs my free EV electric at work I missed out on from having my EV in shop.

My Ford customer service rep offered to reimburse me for the gas money I fed into my loaner cars while mine was in the shop. It was only $144, but they’re processing a refund this week.

I’d suggest asking Ford customer service about that. Your experience was a heckuva lot worse than mine.

 

[Dolio]

Does my spreadsheet (link in my signature) help with your analysis?

Yes, but that is a lot of raw data to parse. Maybe if I get really board I will try to look through it more carefully and turn into something that can be turned into a chart of some sort.

 

[TaxmanHog]

Priority Update / OTA has been deployed, see new thread on the first experiences here:

https://www.f150lightningforum.com/forum/threads/priority-update-23-pu1129-cbc-odp-powertrain.18414/

 

[Skinbelt]

Well to the extent mine has been in service since December 5th and still is waiting for replacement module. Not sure if I’m the exception to the rule or what. I drove mine to the shop at 57% reduced power which was barely noticeable. My 2023 ER platinum was built December 2022 and was flawless until dealership installed the ***57 update. Still bummed on the whole situation. Only time will tell if the other 8 modules fail slowly or fast, being they were all built at same time I have very little faith that they are not going crap out like the first one did. My 2 cents.

Like most of the comments on this thread they’ve all seemed to be preemptive to this issue and have yet to see anyone going through the real trouble of this with exception of ScubaSteve. If there have been others my apologies as I'm simply stating due to quickly scanning for my relatable issue I just went through.
I have a 23 Lariat LR that t as of today had 14175 miles on it. I had my truck serviced recently at just a few hundred miles over 10k not only to get it out of the way but was about to take a long trip moving from the Houston Texas area to Bend Oregon. We have had the truck since March 26, 2023 with up till now zero defects. I had the 23B57 service bulletin and questioned the reason to my local dealer which the service advisor read the diagnostic from the work order and couldn’t elaborate any further which didn’t instill confidence but also didn't raise any further red flags.
Also to mention at this point I had charged my truck only two times with an Electrify America supercharger (mostly just to try it out and make sure I didnt get hung up for being uneducated). The entirety of my charging beyond that was at home with just the low rate charger as we have a surplus of electricity from our solar panels.
So on Tuesday of last week I set out on my cross country adventure only to fall short of my trip due to getting the charge fault indicator after an attempted charge. I made it to Flagstaff AZ where my truck not longer took a charge and was left with 20 miles of battery. Trying to plug in just a few miles from a dealership to confirm left me with the charge indicator just to the right of the charge port all glowing solid red. So after waiting a few hours longer to diagnose it was written as battery module 8 deviation.
So being stuck 2 states away from my destination with a vehicle that is worth currently 1/2 of what I paid for with all my worldly possessions in it on a “Customer Satisfaction Program“ and not a “RECALL” is infuriating. Especially considering that when I was directed to contact the Ford BEV team I had to ask for a manager due to lack of intelligence the first specialist provided me as it seemed he didn’t hear a word I said and repeatedly said the only thing he could do was to get my truck towed to the nearest dealer!
I made it to Oregon on Friday with a rental car that I have to pay for up front and will from what it sounded like to be reimbursed only after the vehicle is repaired which sounds like a long enough time to enact a lemon law claim.
And like ScubaSteve said, why shouldnt we be worried that the other control modules wont fail like the one that currently crapped out?

 

[ScubaSteve_TheReal]

Sorry to hear this all to familiar to me situation…you are going through. My vehicle qualified and was approved under our states lemon laws that I live in by Ford. My faith in its remaining battery modules longevity has been thrown in doubt however.

 

[ctuan13]

Like most of the comments on this thread they’ve all seemed to be preemptive to this issue and have yet to see anyone going through the real trouble of this with exception of ScubaSteve. If there have been others my apologies as I'm simply stating due to quickly scanning for my relatable issue I just went through.
I have a 23 Lariat LR that t as of today had 14175 miles on it. I had my truck serviced recently at just a few hundred miles over 10k not only to get it out of the way but was about to take a long trip moving from the Houston Texas area to Bend Oregon. We have had the truck since March 26, 2023 with up till now zero defects. I had the 23B57 service bulletin and questioned the reason to my local dealer which the service advisor read the diagnostic from the work order and couldn’t elaborate any further which didn’t instill confidence but also didn't raise any further red flags.
Also to mention at this point I had charged my truck only two times with an Electrify America supercharger (mostly just to try it out and make sure I didnt get hung up for being uneducated). The entirety of my charging beyond that was at home with just the low rate charger as we have a surplus of electricity from our solar panels.
So on Tuesday of last week I set out on my cross country adventure only to fall short of my trip due to getting the charge fault indicator after an attempted charge. I made it to Flagstaff AZ where my truck not longer took a charge and was left with 20 miles of battery. Trying to plug in just a few miles from a dealership to confirm left me with the charge indicator just to the right of the charge port all glowing solid red. So after waiting a few hours longer to diagnose it was written as battery module 8 deviation.
So being stuck 2 states away from my destination with a vehicle that is worth currently 1/2 of what I paid for with all my worldly possessions in it on a “Customer Satisfaction Program“ and not a “RECALL” is infuriating. Especially considering that when I was directed to contact the Ford BEV team I had to ask for a manager due to lack of intelligence the first specialist provided me as it seemed he didn’t hear a word I said and repeatedly said the only thing he could do was to get my truck towed to the nearest dealer!
I made it to Oregon on Friday with a rental car that I have to pay for up front and will from what it sounded like to be reimbursed only after the vehicle is repaired which sounds like a long enough time to enact a lemon law claim.
And like ScubaSteve said, why shouldnt we be worried that the other control modules wont fail like the one that currently crapped out?

I'm so sorry that happened to you, man. Honestly, every post here eats away more and more at my confidence that I'm not just right around the corner from this failure myself. But your post is especially rattling as I have my very first cross country road trip planned for May, where I'll be towing my Tab 320S teardrop camper all the way to the pacific northwest from PA and then cutting though the southwest before heading back.

I will effectively be living out of my camper and truck for up to two months and relying on the truck and Pro-power On board to run the AC appliances in my camper like the AC, electric heat (if needed, though I do also have propane heat as an option), and the microwave for preparing food. The idea of being halfway or all the way across the country and to have my lifeline give out is a terrifying thought.

Also there's another potential wrinkle to this hypothetical nightmare: I bought my Lightning used, technically. It had 400 miles on it when I got it October of 2022. So if this were to happen to me I'd likely have zero recourse via any lemon law.

I'm gonna try and remain positive for now, but every post here makes that harder and harder.

 

[ScubaSteve_TheReal]

I'm so sorry that happened to you, man. Honestly, every post here eats away more and more at my confidence that I'm not just right around the corner from this failure myself. But your post is especially rattling as I have my very first cross country road trip planned for May, where I'll be towing my Tab 320S teardrop camper all the way to the pacific northwest from PA and then cutting though the southwest before heading back.

I will effectively be living out of my camper and truck for up to two months and relying on the truck and Pro-power On board to run the AC appliances in my camper like the AC, electric heat (if needed, though I do also have propane heat as an option), and the microwave for preparing food. The idea of being halfway or all the way across the country and to have my lifeline give out is a terrifying thought.

Also there's another potential wrinkle to this hypothetical nightmare: I bought my Lightning used, technically. It had 400 miles on it when I got it October of 2022. So if this were to happen to me I'd likely have zero recourse via any lemon law.

I'm gonna try and remain positive for now, but every post here makes that harder and harder.

If Ford wound like to reward us early adopters who put it all on the line it’s two words. longer warranty.
I’m thinking 10 years, 150,000 miles would do wonders. Did I say not just EV components but bumper to bumper, yea that…. This would sell EV’s now..!!

 

[Skinbelt]

If Ford wound like to reward us early adopters who put it all on the line it’s two words. longer warranty.
I’m thinking 10 years, 150,000 miles would do wonders. Did I say not just EV components but bumper to bumper, yea that…. This would sell EV’s now..!!

Not just the warranty although I’d probably be content with it but knowing that Ford is actually listening to this and can improve on communications based on pioneering efforts that we are going through. Such as a service bulletin for the customer that this specific condition is happening and what they can/should do instead of depending on a “Warranty Specialist” that may or may not know what to say or do in this situation.

All of us work with or around customers (be it internal or external) and know full to well that there are words to de-escalate situations and words/actions to infuriate customers. Ford needs to provide guided responses to situations like these much like mechanics have direction to methodically diagnose a problem with a series of directives. If this test passes go to this step. If it fails go to this one….and so on.

Know one wants to be in the position I and a few others are in and you’d think they’d be all over us to ensure we are being handled correctly and then use our experience to guide others through so they don’t loose the faith (much like most definitely am right now)! Because that’s what looses sales.

Some people may see it as just a small inconvenience but just prior to me having this problem with my truck I was reaching out to dealerships to see if I could possibly trade my truck in due to my new living arrangements and possibly having to commute farther and that required longer range but the salesmen in two different states expressed concerns with the service bulletins regarding the batteries on it and didn't want to commit to giving me a price until the service notice had been resolved! And this is words straight from two Ford dealerships! These parts for our batteries are equivalent to damage to large portions of a combustion engine. And who wants to keep or buy a truck after the threat of engine failure?

 

[Lytning]

One of the most infuriating things to me to deal with regarding my 2 HV battery module replacements, was that my truck sat in the dealership parking lot untouched for 5 weeks before it was even brought inside for "diagnosis". And this was after I had been notified by the Ford BEV Team that my truck had a defective HV battery. So, they knew what the problem was before I took my truck to the dealership, and while it was sitting in the parking lot. And, Ford does not usually authorize a loaner until after the problem has been "diagnosed".

Is this some bean-counter's bonus-compensated suggestion-box idea to reduce costs by not providing a loaner while our trucks sit in the parking lot with a known problem? I put enough pressure on the BEV Team representative to get a loaner, but it was not offered up and it took persistent pressure from me to get one. Even after I got the agreement for the loaner, I was pissed off at Ford for what I had to go through to get one.

@Ford Motor Company you have got to understand that customer experiences such as ours, which we all share multiple times with friends and acquaintances, are part of the reason Ford EV sales have dropped. When you make a mistake, you have to own it, and make it right to us customers. How you do it matters tremendously. You can fix the problem and still leave us all pissed off by how you do it.

I recently had deer collision grille damage repaired by a (different from battery module replacement) Ford dealership's wholly-owned collision center. They ordered the parts, called me when the parts arrived, scheduled an appointment which was convenient for me, offered to have a rental replacement waiting on site for me, and told me it would take about 5 days to complete the work. They called me on day 4 and told me that my truck was repaired and ready for pickup. When I arrived, we both walked around the vehicle to inspect it. It was a great experience overall with my insurance agent, Auto-Owners insurance representative, and collision center representative. I have completed 5 star reviews for all involved, and I told many people of my positive experience and recommended doing business with all 3 firms. That, @Ford Motor Company, is how you are supposed to do it.

 

[Skinbelt]

One of the most infuriating things to me to deal with regarding my 2 HV battery module replacements, was that my truck sat in the dealership parking lot untouched for 5 weeks before it was even brought inside for "diagnosis". And this was after I had been notified by the Ford BEV Team that my truck had a defective HV battery. So, they knew what the problem was before I took my truck to the dealership, and while it was sitting in the parking lot. And, Ford does not usually authorize a loaner until after the problem has been "diagnosed".

Is this some bean-counter's bonus-compensated suggestion-box idea to reduce costs by not providing a loaner while our trucks sit in the parking lot with a known problem? I put enough pressure on the BEV Team representative to get a loaner, but it was not offered up and it took persistent pressure from me to get one. Even after I got the agreement for the loaner, I was pissed off at Ford for what I had to go through to get one.

@Ford Motor Company you have got to understand that customer experiences such as ours, which we all share multiple times with friends and acquaintances, are part of the reason Ford EV sales have dropped. When you make a mistake, you have to own it, and make it right to us customers. How you do it matters tremendously. You can fix the problem and still leave us all pissed off by how you do it.

I recently had deer collision grille damage repaired by a (different from battery module replacement) Ford dealership's wholly-owned collision center. They ordered the parts, called me when the parts arrived, scheduled an appointment which was convenient for me, offered to have a rental replacement waiting on site for me, and told me it would take about 5 days to complete the work. They called me on day 4 and told me that my truck was repaired and ready for pickup. When I arrived, we both walked around the vehicle to inspect it. It was a great experience overall with my insurance agent, Auto-Owners insurance representative, and collision center representative. I have completed 5 star reviews for all involved, and I told many people of my positive experience and recommended doing business with all 3 firms. That, @Ford Motor Company, is how you are supposed to do it.

Couldn’t agree with you more. I don’t expect something for nothing but when treated with such disrespect for a new product that already contends with scrutiny for not being the norm it’s very tough to continue to support their efforts.

 

[Dolio]

Per https://www.f150lightningforum.com/...ing-build-week-group-my2023.12470/post-376869

Well, it's the end of a chapter for me, Lemon Law surrendered my F150 Lightning today due to 5/15 months out of service & two battery modules replaced. Lifetime efficiency 2.1Mi/kWh at 18824 miles. It was great when it was working.

 

[TaxmanHog]

Per https://www.f150lightningforum.com/forum/threads/-11-14-lightning-build-week-group-my2023.12470/post-376869

Well, it's the end of a chapter for me, Lemon Law surrendered my F150 Lightning today due to 5/15 months out of service & two battery modules replaced. Lifetime efficiency 2.1Mi/kWh at 18824 miles. It was great when it was working.

Do you plan to go back to ICE or look for another EV?

 

[Dolio]

Do you plan to go back to ICE or look for another EV?

I'm back to my 2000 Honda Insight, not the one in my avatar photo that I beat the snot out of auto-crossing and road tripping it two decades ago, which has 300k++ miles and needs the original 5-speed transmission rebuilt and swapped back in, as the salvaged replacement somehow was missing the fluid fill plug and I ran it dry. My second insight, which lacks AC, will be baking me slowly until my already ordered CyberBeast gets delivered this summer or fall... I've been pondering a cheap used Bolt or such so that my wife, who does not like to drive stick, will have an alternate vehicle in the mean time. Or we might just hope and pray that her Pacifica Hybrid (PHEV-33Mi) remains solid until she can drive the CyberTruck while her van is in for service or whatever. I'm gonna miss the Lightning, I still like it a lot, but I don't feel like I can trust it to venture further away than the limp mode can get me back home unfortunately.

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