SunRun no longer facilitating Ford Pro Charging shipments with extended battery purchases

[thequackenbush]

I've owned my Lariat extended range since last Friday (4/5/24). Today, when I asked my salesman about the Ford Charge Station Pro 80amp level 2 charger that is supposed to come complimentary, he directed me to contact SunRun who, after some online searches, I see facilitates the shipment of these.
However, when I called SunRun, the rep let me know partway through the call that as of 4/3/24, SunRun no longer performs this for f150 lightning customers and that I'd have to "get a coupon directly from the dealership."
I contacted my salesman, who had no idea this was a thing.
I still see a ton of marketing online that indicates SunRun still does this service, and that the extended batteries still come with the charge station pro.

The customer relations rep for my dealership happened to call me to ask how my purchase went, and I had a small laundry list of items (none that have me questioning this purchase) and it looks like they're working to get to the bottom of this. At the least they seem to care and are working to get this issue solved. Sounds like a massive lack of communication from on high.

Be sure to ask your dealer to hook you up with enough FordPass Rewards points when you purchase- it seems like this is how my dealer is going to accommodate me.

Has anyone else run into this?

Sponsored

 

[bmwhitetx]

I've owned my Lariat extended range since last Friday (4/5/24). Today, when I asked my salesman about the Ford Charge Station Pro 80amp level 2 charger that is supposed to come complimentary, he directed me to contact SunRun who, after some online searches, I see facilitates the shipment of these.

I'm not sure I would go with one Rep's info. Back in 2022 I got the most help from the dedicated Ford team at Sunrun. Try them - if they still exist. Their number is 844-809-4330.

There is also a Sunrun website where you can verify address. Here is my entire ordeal with that info. https://www.f150lightningforum.com/...dealer-stock-purchase-how-does-it-work.12646/

 

[farmtruck]

The order for the CSP should have been placed automatically when your dealer completed the sale on their end. I received mine about a week after the purchase was complete without any interracton from me.
As far as Sunrun, they may not be supplying them anymore. If you look at Ford's online store, they are recommending Qmerit for installation.

 

[bmwhitetx]

Has anyone else run into this?

Changing my answer, looks like Ford is indeed now shipping the charger. See full Reddit post below but he states:

Ford will send all new purchasers a coupon code via e-mail, and then the coupon code will be used to order the FCSP directly from Ford.
....
Update (10 April): Received my email today with order code. Code easy to use and EVSE has been ordered. This email came four days after purchase.

Tim (@FordVideoGuy) did y'all get a dealer memo on Ford now providing the Charge Station Pro instead of Sunrun?

 

[Runaway Tractor]

Probably associated with no longer including the FCSP with '24 models. No longer going to be high volume. Pointless to have a third party selling it for them now.

 

[ScubaSteve_TheReal]

Probably associated with no longer including the FCSP with '24 models. No longer going to be high volume. Pointless to have a third party selling it for them now.

This makes since. My 03/20/24 purchase was the old way just before the change. At that time Sunrun told me they were limiting shipping to 75 units per day so mine went out the following day, and received it on 03/28/24.

 

[RickLightning]

Probably associated with no longer including the FCSP with '24 models. No longer going to be high volume. Pointless to have a third party selling it for them now.

I suspect the real reason is that they will no longer be installing the V2H solutions with SunRun.

 

[ScubaSteve_TheReal]

I suspect the real reason is that they will no longer be installing the V2H solutions with SunRun.

Definitely this the more I think about it too. This limited partnership was a short lived experiment more or less. Too few people were willing like myself to go to such an extreme route with all the additional equipment required to make this home integration part viable enough to invest so much money in it. Factor in the new NACS plug standard it was a losing battle without FCSP adapters etc.

 

[RickLightning]

Definitely this the more I think about it too. This limited partnership was a short lived experiment more or less. Too few people were willing like myself to go to such an extreme route with all the additional equipment required to make this home integration part viable enough to invest so much money in it. Factor in the new NACS plug standard it was a losing battle without FCSP adapters etc.

And the fact that many installations failed to work.

 

[Danface]

It's begining to sound more realistic to take out the oscillating tool and do a CCS to J1772 "conversion" on the FCSP connector

 

[republicoftexas1836]

Definitely this the more I think about it too. This limited partnership was a short lived experiment more or less. Too few people were willing like myself to go to such an extreme route with all the additional equipment required to make this home integration part viable enough to invest so much money in it. Factor in the new NACS plug standard it was a losing battle without FCSP adapters etc.

They told me it was over $9,000 to get the equipment and install to be able to use it as a generator. That was a hard no.

 

[Randall Stephens]

It's begining to sound more realistic to take out the oscillating tool and do a CCS to J1772 "conversion" on the FCSP connector

Let me know how it goes if you go that route. I would love to be able to get away from using the door…just something that is waiting to break.

 

[Danface]

Let me know how it goes if you go that route. I would love to be able to get away from using the door…just something that is waiting to break.

I wonder if the closed door would make it so the connector wouldn't click at the top. I'll let you know if go that route.

 

[ScubaSteve_TheReal]

I wonder if the closed door would make it so the connector wouldn't click at the top. I'll let you know if go that route.

Definitely same question as you

 

[Grease Lightning]

It's begining to sound more realistic to take out the oscillating tool and do a CCS to J1772 "conversion" on the FCSP connector

You might consider ordering a replacement J1772 or NACS cable from ChargePoint and replace the whole cable.

I would hate for something to malfunction at your house and your insurance company discovers you altered the listing of the FCSP. They could deny your claim.