CSP-23B57 for High Voltage Battery Notice

[Whammy Bar]

The funny thing is, here I am a month later, and they actually said perhaps I can just pick it up and drive it while I wait for them to get the tool. I reminded them that one of the problems was that the charger gave me an error and red lights when I plugged in, so if I do pick it up, I won't be able to charge.

They said they would check on that and if they can get it to charge, I'll pick it up and wait. If they don't get back to me tomorrow, I'll definitely try reaching out to Ford directly. Meanwhile based on the Lemon Laws, they are basically obligated to fix it in under 30 days...

Why would you pick it up when you could lemon law the thing?

This is the dealers/Ford's problem... not yours.

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[IdeaOfTheDayCom]

Why would you pick it up when you could lemon law the thing?

This is the dealers/Ford's problem... not yours.

I won't, but that could be why they mentioned picking it up while waiting for the tool. As it stands now, it's been there since about March 25th, so the clock is ticking. They will need to act one way or the other.

 

[IdeaOfTheDayCom]

Meanwhile, Ford sent me 2 emails today.

One was an email from the service department saying they haven't seen me in a while, and that I should consider calling them to schedule maintenance.

The second was a survey asking me to rate my experience on my most recent repair from March 25th.

Why would they ask me for an opinion on the repair when it's STILL at the dealership and hasn't been repaired?

 

[GDN]

Meanwhile, Ford sent me 2 emails today.

One was an email from the service department saying they haven't seen me in a while, and that I should consider calling them to schedule maintenance.

The second was a survey asking me to rate my experience on my most recent repair from March 25th.

Why would they ask me for an opinion on the repair when it's STILL at the dealership and hasn't been repaired?

Maybe they closed the initial request so it doesn't look like the clock is ticking and they'll open another when the module arrives? I'm sure I'm stirring the pot there and hopeful that isn't what happened.

 

[IdeaOfTheDayCom]

Maybe they closed the initial request so it doesn't look like the clock is ticking and they'll open another when the module arrives? I'm sure I'm stirring the pot there and hopeful that isn't what happened.

I wouldn't be surprised if that's what happening, but I have plenty of proof that it's still there in the FordPass App. It hasn't move a single mile since I dropped it off.

 

[IdeaOfTheDayCom]

The dealer does not do anything at the cell level. Is this dealer EV certified?

I just got another call from the dealer telling me they're still waiting for the tool to remove the *CELLS*.

I asked them to clarify because they generally don't work on individual cells, and that they normally swap modules. He said he did, in fact, mean individual cells.

 

[mrau]

Likely doesn't know a cell from a module.

Next time might ask which "cell" # they are removing. There are hundreds of cells, but I think only 13 modules on ER and maybe 9 modules on SR.

 

[ctuan13]

I just got another call from the dealer telling me they're still waiting for the tool to remove the *CELLS*.

I asked them to clarify because they generally don't work on individual cells, and that they normally swap modules. He said he did, in fact, mean individual cells.

Cells??? Sounds like they're insane in the membrane

 

[TaxmanHog]

Sounds like FoMoCo needs to send that SA back to Model-E / bootcamp to earn his EV certificate.

 

[IdeaOfTheDayCom]

Sounds like FoMoCo needs to send that SA back to Model-E / bootcamp to earn his EV certificate.

Hopefully it's just that the guy on the phone doesn't know what he's saying, and the actual mechanic does.

I'd love to know what @Ford Motor Company thinks about this?

 

[TaxmanHog]

Hopefully it's just that the guy on the phone doesn't know what he's saying, and the actual mechanic does.

I'd love to know what @Ford Motor Company thinks about this?

They won't say a peep on the forum about issues like this, it's being observed and reported up the chain of command.

 

[bmwhitetx]

I just got another call from the dealer telling me they're still waiting for the tool to remove the *CELLS*.

I asked them to clarify because they generally don't work on individual cells, and that they normally swap modules. He said he did, in fact, mean individual cells.

I sent Mike G my VIN and he was able to pull the Battery Health report my dealer did. Shows cell 62 in module 6 below spec. Dealer is replacing module 6. You might see about getting that report from the dealer or Mike so you can see what the true situation is.

 

[IdeaOfTheDayCom]

They won't say a peep on the forum about issues like this, it's being observed and reported up the chain of command.

I'm just glad they read the forums so they can hear firsthand from real customers instead of filtered information the dealers feed them.

 

[USA EV]

I sure hope so. I'm just wondering if the service manager is using the correct language and doesn't understand cell vs module.

They claim to be in contact with @Ford Motor Company but I have no way to know what's really going on. The last time I had to drop off a truck with them, they had it for over 4 months before I gave up and traded it in. Ford Corporate called me at least once a week trying to help, and they offered to send an engineer to help them diagnose it (it wouldn't start), but they refused, so I wouldn't be surprised if they're ignoring Corporate again.

Whoa! Were you locked in with this dealer for some reason? Sounds like the very last option to choose for repairs.

 

[IdeaOfTheDayCom]

Whoa! Were you locked in with this dealer for some reason? Sounds like the very last option to choose for repairs.

Believe me, they were not my first choice. The trouble is I literally live on an island and they are the only dealership on the island, making it just logistically harder to go elsewhere. In both cases, I assumed this was something quick to fix, so I had no reason to think it would go on as long as it did.

That said, I will go out of my way the next time I need to purchase another truck or get service.

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