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I finally made a call to tech support and got a guy in a few min. He explained what 12Lariat21 said above. I took some pics with in on the tailgate. Sure hope AMP takes a few min to fix the instructions and make a video.

Yes that is exactly the mistake I was making. Since that support bracket had 2 holes I figured it needed to be filled! And what about the 5 holes in the base??? Very confusing and yes left out a few details that could easily be fixed. Like giving each hole a letter or #. And how bout short video...

Well on my unit there is no combination of holes that allow the other 15mm bolt to go through it, even if I don't go through the bracket! Also there are so many holes to choose from. Frustrating. They suck at instructions. Planning on taking it down tonight and look at it with fresh eyes and the...

So what were they claiming you did to alter? Adding the 2nd bolt? I'm having trouble as well. Sounds like I may not have much help as I plan on calling today.

So glad I found your comments. I am having trouble as well. My instructions were vague at best. My bigest problem seems to by where to position the hinged section that I can install the 2nd 15mm bolt? Actually am I even supposed to install it! My instructions do not show it installed at all! A...