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Resolution to app frozen at welcome screen on iPhone: Go to Settings Accessibility Display & Text Size Select larger text bottom slide reduce text size to as low as it will go go to app and hit "let's go" button at bottom of welcome screen from tech support +10 points ..this a known problem

On iphone SE screen is frozen on welcome screen. Sorry initial reaction, -10 points. A failure to understand the market. Update: uninstalled software, reinstalled software, frozen welcome screen gone, now perpetual spinning Loading circle, ... another -10 points Update: had to re-enter login...

Finally updated at 1 AM. I've updated poll to "Yes, after several failed attempts." What did I do ? Dunno. Nothing different from before.

Yes, I am also a victim of the "offered update but failing to install" club and am giving up. I've tried everything mentioned in this thread plus the suggestions from Ford's website. After over four hours of online angst using chat and website, I finally got a case #. After another hour with...