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I just get an error user auth has failed. I know it is the right password and when I go to motorcraftsevice.com/Account/Login I get An error occurred… does this mean they are doing maintenance or something? Or is my account messed up? I thought I saw someone said check their status page… I...

I am updating the APIM model FDRS with a USB and the infotainment screen has said update in progress do not remove the USB drive for 12 hours. Is that normal if so how mu h longer? Would I cancel and retry? If so how do I just turn off the ignition am at risk of bricking it? Thanks for any...