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Could you share the contact for Simens? I can't reset my FCSP, the light was just blue even I hold reset button for 3 minutes., Ford CS looks knowing nothing, Thx

I am trying to reconnect my FCSP to my home wifi because it lost wifi connection since last week, so I have to reset it to factory default to do the setup from beginning. however, the factory reset was failed, I press and hold the reset button for over 3 minutes, but the FCSP just no response...