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All of the actions taken are well documented in this forum. It was a journey as there were/are multiple entities involved (Ford/SunRun/AEESolar/Third Party electrician). Ultimately it was Ford/SunRun executive leadership that stepped in and managed my escalation. Everything was resolved at...

Yes. Ford reimbursed the cost of the Home Integration System hardware and let me keep the hardware after flying a SunRun engineer out to review and validate the installation and configuration. Ford released a software update that resolved the issues that I was having with the HIS. The Ford...

From the continued correspondence that I have had with SunRun/Ford, they are having daily stand up meetings discussing this system and the known issues with it. At least from my experience, they haven’t thrown the towel in on it yet. Yes, my system has reliably supplied power to my home since...

My HIS is still functioning, since my last post. I’ve had and reported FordPass issues to SunRun/Ford, but they haven’t impeded the system from working. All issues I have reported have been resolved in about 48-72 hours of reporting them. .

The Backup Power feature under the charging section is now functional again.

It appears the Ford Pass app issue has been resolved.

I recommend disabling Apple CarPlay (if used) when performing the pairing process. This has solved the problem for me, as my phone will resort back to CarPlay over my home network during the pairing process.

Outstanding! You should be good to go then if your system was already paired and be able to configure the settings from within the Truck. My understanding is that the current issues are related to FordPass servers/network. So if your system wasn’t paired before these recent app issues started...

Regarding the v21 update, this issue also occurred for the SunRun team member and they called Delta directly to request that the update be pushed remotely to my inverter. I found out after the fact, that the v21 update wasn't publicly available as of October 5. I would confirm in the filename...

In addition to successfully installing 6.1.0, have you had a chance to confirm the following for your system: Delta Inverter on firmware version 1.1.21 Ford Charge Station Pro on version 2.112.91 If all of three of these stars are aligned, then the system should still operate (significantly...

Awesome to see. I reported this Today.

@Jim Lewis the team member expressed that with the release of this update, it has become a stronger priority for Ford/SunRun to resolve the instability issues of all early HIS adopters. It was represented to me that this was the first system to get the updates and Ford individually pushed the...

Ford/SunRun flew a team member out to my home to validate and ensure my installation was working. This included coordinating Ford to push Power-Up 6.1.0 and Delta to push the v21 firmware update to my inverter. The Home Integration System is now performing like a champ. The firmware update...

Move forward at your own risk… https://sites.google.com/sunrun.com/sop/sops/ev-chargers/ford-ev-charger I’m actively working to have the HIS uninstalled and returned, as the system has never functioned consistently or as advertised.

After I was able to get the system working the first time, I found out that the FCSP had a faulty Wifi module. I was able to isolate the problem utilizing my access point management software and determine that it wasn’t staying connected to my WiFi. By this point, I had installed a dedicated...

Unfortunately my assigned Ford Client Relationship advisor hasn't been responsive and I have had to rely on their peers to provide me with regular updates regarding the status of my situation. If you could DM me a better point of contact, that would be great. I currently have escalation...

My claim for buyback was denied based on Ford's analysis of my case and the Texas lemon law requirements. This isn't in anyway intended to be legal advice, but my focus personally has shifted away from Lemon Law stipulations to the Deceptive Trade Practices act...

Thank you for the insight, but I have lost my optimism ever since the Ford Charge Station Pro (FCSP) was replaced under warranty in April. This replacement of the FSCP subsequently caused the Intelligent Backup Power functionality to no longer work in the Ford Pass application. I was...

Ford’s response to my buyback request will determine my path forward. My understanding from my assigned customer relations representative is that they are processed within 5 business days. We will see how true that is…

I am in the exact same position. My HIS was all setup and working with the FordPass application. However, my FCSP developed an issue with the Wifi module. Ford replaced it under warranty (within 2 days) and then I reconfigured it and the HIS. After talking with my assigned SunRun and Ford...