Well, surprise surprise, the charger did not ship out on Friday. The rep I spoke with this afternoon said there was a problem with the FedEx pickup on Friday and it will be next week before it ships. Frustrating for sure…
Question for you guys - can all modules be updated with FDRS over a usb stick? Or is the J2534 (Mongoose) required? Just wondering if I have to shell out for the Mongoose.
For what it’s worth, I spoke with another Sunrun rep late today who blamed the delays on a data ingestion issue between their system and Ford’s.
Supposedly mine will be shipped on Friday.. I’ll believe it when I see it on the FedEx app.
Exact same response I received last week - the rep claimed they could not ship the unit because they did not have my email and phone number (even though I had provided it two week’s prior). I too now have a case number and will be contacted by a case manager within 5-7 business days.. This...
Hey Folks -
I took delivery of my Lightning (Lightning ER) in mid-November. I'm still waiting on the FCSP to be shipped from Sunrun. I've spoken with Sunrun numerous times - they have my address and verification from Ford that the truck has been sold. I cannot get a straight answer from...