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The OTA working group # goes to a Verizon “your call cannot be completed as dialed” error message...

Thanks! It *just* started downloading. BTW, a Ford CS rep told me to try this for the HIS: 1-Refresh fordpass 2-Turn on vehicle after power goes out 3-keep vehicle on 4-unplug charger wait 2 min 5-plug back in, try manual power transfer, wait 5 min. to see if it starts.

How? I have automatic updates turned on, but the last update was Nov. 2024 (10.1.1).

How do you download this? I have automatic updates turned on in the FordPass app, but it just shows 10.1.1 (or it did, that is—now it says it’s “unable to retrieve details right now.”) Thanks!

Do you have a telephone # for Ford as to this specific issue? The one I had been using, 800-777-6609, is disconnected. Also, any suggestions on how to determine if I have the V34 update?

I had mine working fine in test “outages.” Now, it won’t work. Tried the unlock button/unplug/wait/replug method. Two things: 1-I had charged the truck to 100%, as this was going to be a “planned outage” by the power company, and 2-I had the truck in for 20k maintenance AND to fix a “parking...

For the Ford account: I’m getting the same error message on my ‘23 Lightning. The “front view” camera image is also cloudy, although I have carefully cleaned each one of the visible cameras/sensors.

Ah. Well, I did the “reset” I described above based on the over-the-phone instructions of a Ford rep, and it seemed to help.

with the truck on, push and hold the “right seek” button and the volume-down button on the steering wheel till the touch screen goes black.

This happened to me, too. I will try to remember what I did to get it to work. I know I had to get the right rear seat area of the truck within about 4’ of the charger, then open the right rear door and fold that seat down (the truck’s Bluetooth is there). I also reset the truck modem a few times.

Update: The lock button trick worked on the third try! I am at 10.1.1 also. Fingers crossed that it keeps working. I fully empathise with everybody for whom it isn’t working. BTW I went with a non-SunRun master electrician for the installation.

I had mine finally working (on test runs) a few months ago. Now there is a power outage and it is stuck at “preparing to provide power.” I have tried resetting the truck modem, and the unlock button trick, to no avail. It doesn’t seem to be a communication issue since the truck and the app both...

I have now been able to enable/activate the system. However, so far it seems like I have to “”re-pair” the truck each time I want to test the system. The problem there is that the ChargeStation Pro and my phone (and maybe the truck) must all be connected to my home WiFi, the router/modem for...

Forgive me if this is a dumb question: If my truck is getting OTA updates, does this indicate that the modem is working?

Pulling the modem cable? This sounds like something only the tech savvy should do…?

The Ford person I talked to advised doing the modem reset I think you mentioned. Did that 2x & still not working to pair it. Will post pics next time I try it.

Unfortunately, none with cover off. GC may be coming by this week & I’ll ask him to take the covers off so I can take and post pictures.

Yes, but apparently the BDI was incorrectly installed, as none of the lights on the cover are blinking or illuminates.

No. BTW, thanks for taking the time to help me out!

I now see a problem that may be at the root of some of this. The M Professional app indicates “no device found” even when I’m holding my phone a few inches from the inverter.