Arbitration hearing was today.
I'll wait for the results before I go into more details, but I'll share what I feel is appropriate for now. I'll preface by saying I've had 3 ICE F-150 Platinums between 2013 and now, and my wife also drives a Ford, so this is in no way a Ford or Lightning bashing...
Arbitration hearing is tomorrow. The arbitrator requested that each party submit their evidence no later than 3 days before the hearing so the arbitrator and the other party can review prior to the hearing. I submitted mine 10 days ago. Guess who still hasn't submitted theirs?
My unpopular opinion, don't buy one. A lot of folks end up without any major issues, which is great, but if you are one of the unlucky few, it's hit or miss finding a dealership with competent EV techs. Ford Corporate will be almost worthless in supporting you, and will give you the runaround.
Ford sup
This. Because Ford will try every possible way to gaslight you and not take responsibility. My leaking moonroof issue is still unresolved (part of arbitration, so we'll see where we land) but the dealer told me that ensuring the drain lines are unclogged is part of the owner...
I said that after being stranded during Thanksgiving and dealer claiming to have resolved the issue. Guess what? We got stranded again during Christmas, and issue still exists after 4 repair attempts.
Sounds like the same issue I am experiencing and it's been an absolute nightmare dealing with Ford. Four repair attempts, ~30 days out of service, and major gaslightning from dealer and Ford corporate telling me I was either using a bad charger or not plugging the charger in properly. Replacing...
Update:
I held off on posting this until I got Ford's official response from the Field Service Engineer visit.
The FSE had the car all day last Friday for an inspection, and of course came back and said everything checked out - no charging issues, and no issues with water leak. As I already...
Dealership called that they replaced a part and car should be fixed, but they are unable to test DC charging because they charged the car to 100% using a level 2 charger, so it's on me to drive it for a bit and test DC charging. Can't make this up.
Ford is sending a Field Service Technician...
Sounds like the same issue I've been dealing with - https://www.f150lightningforum.com/forum/threads/service-vehicle-soon-error-after-ecg2-25-2-8-5-update-broke-again.32843/
Car's in for the third time since Thanksgiving and this time they've had it for over 10 days. Left us stranded during...
Got a call from service advisor saying "the car is charging. We will test it and get back to you". That was early yesterday, but been radio silence since then. Not very convincing.
Unfortunately, relationship with dealership seems to be strained at this point after my many escalations and...
I sure did and absolutely regret it. My 2024 Lightning Platinum is with the dealer for the third time in 30 days while the dealer and Ford give me the runaround. I’ve filed a lemon law request with my state’s DMV and even if I lose, I’ll get rid of it for a loss and move on. Thankfully, I can...
All the pins look good. Frustrating because I've asked for that, but dealer seems to insinuate that they have to diagnose it first before replacing per Ford requirements/process.