I wish Ford would get this fixed. Ive had no OTA updates at all and the option to turn on automatic updates has always been greyed out. The dealer I took it to seems to be clueless. I wish at least Ford would acknowledge the issue.
Mine's been like that for almost a month now. I took it into the dealership and they told me it was because I was getting a bad Wi-Fi signal. I didn't believe that for one minute because I get get an excellent Wi-Fi signal in the garage where my truck is parked. Also, if you're not using Wi-Fi...