customer service

July 16, 2024 Update Ford was able to fix my truck back in mid Feb. (2024) after over a month of it being at the dealership. Unfortunately the same issue has occurred again (July 6th, 2024) and I'm once more dropping the truck off at the dealership. For the past week and a half the power has...

Like many others, my 2023 Lariat Lightning ER (delivered December 2022) hasn't reliably connected with the Ford Pass App. This post is about two issues: (1) the connectivity problem and (2) Ford's communication with customers regarding the problem. My Lightning goes for weeks at a time without...