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Sea Ranch

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From my notes taken from another forum member’s post:

Union Pacific
1. Call UP at 1 800 877-5123​
2. Follow phone prompts for Trace​
3. Say the railcar number complete and clearly. Example CN123456 all together​
4. Listen for your update​
Thank you. I have the railcar number when on the Canadian National Railway but not the railcar number now that it has transferred to UP. I will see if I can get that number from calling the 800 number.
 

john94si

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From my notes taken from another forum member’s post:

Union Pacific
1. Call UP at 1 800 877-5123​
2. Follow phone prompts for Trace​
3. Say the railcar number complete and clearly. Example CN123456 all together​
4. Listen for your update​
But how do you get the CN?
 

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Firestop

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Thank you. I have the railcar number when on the Canadian National Railway but not the railcar number now that it has transferred to UP. I will see if I can get that number from calling the 800 number.
No need….it should be the same rail car & number…they just switch the locomotives. My understanding is only a catastrophic event would necessitate a change in rail car….
 

Firestop

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But how do you get the CN?
That was just an example rail car number…. They generally start with 4 letters….mine started with TTGX (TTGX985038). The rail car number should be listed on your VVR (Photo of mine 3weeks ago)
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Finally, a tiny bit of movement. Moved to Built. I'm highly suspicious of that delivery timeline as I'm in California. Bronco took a little over 3 weeks once it was put on a rail car.
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2 down, one to go..... 🙏
 

Sea Ranch

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No need….it should be the same rail car & number…they just switch the locomotives. My understanding is only a catastrophic event would necessitate a change in rail car….
Thank you. I called the 800 number but failed to figure out the prompts for a trace. I could not find a way for it to ask for the railcar number.
 

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Thank you. I called the 800 number but failed to figure out the prompts for a trace. I could not find a way for it to ask for the railcar number.
Yeah, they can be a little tricky…don’t use a speaker mode and speak clearly and concisely.. otherwise, it will only recognize the first portion of your number…keypad entry doesn’t work well
 

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Sea Ranch

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Yeah, they can be a little tricky…don’t use a speaker mode and speak clearly and concisely.. otherwise, it will only recognize the first portion of your number…keypad entry doesn’t work well
I could not even figure out when to speak the railcar number. Every prompt asked for something different than a railcar number. I must not be understanding something simple.
 

DarkAirforce

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Order Tracker changed to in transit for me. no update on the Tracker.
 

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I could not even figure out when to speak the railcar number. Every prompt asked for something different than a railcar number. I must not be understanding something simple.
Shamelessly stolen from the Bronco6g forum for tracking that I used for my bronco. I just used the CSX one and could track it even though it was handed off to Union pacific.

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849

5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

CREDIT: (106) rail tracking | Bronco6G - 2021+ Ford Bronco & Bronco Raptor Forum, News, Blog & Owners Community
 

Sea Ranch

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I finally figured out how to get the information from UP about the railcar. The automated reply said "estimated arrival time at Industry is July 26th". What is Industry?
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