Ford Pass not updating certain stats

[Quibbs]

The Fordpass app on my iphone will not update the mileage or tire pressures.

Mileage is 300 miles behind what is reported on the dash and the tire pressures are about 6lbs off from what they actually are.

It's like the software cannot update just those two stats. I uninstalled and reinstalled Fordpass but it still reports the same.

I do not have/use any scan software, etc.

Any ideas?

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[bmwhitetx]

The FordPass app has a pull to refresh feature. I'm curious, when you pull down on the app, do you get the spinning wheel? Does the Updated time get updated? That would indicate if it's talking to the server. If that works then maybe the truck is not talking to Ford.

You can then check your online Ford account to see if it has outdated tire pressure and odometer. These two pieces will let you know if it is a phone app communication problem or a truck communication problem.

Both the app and truck communicate to Ford servers (not each other). So one or both of those lines of communication is not working. You can reinstall your app all day long but if the truck is not talking to Ford, it will be pointless. And vice-versa.

 

[Quibbs]

The FordPass app has a pull to refresh feature. I'm curious, when you pull down on the app, do you get the spinning wheel? Does the Updated time get updated? That would indicate if it's talking to the server. If that works then maybe the truck is not talking to Ford.

You can then check your online Ford account to see if it has outdated tire pressure and odometer. These two pieces will let you know if it is a phone app communication problem or a truck communication problem.

Both the app and truck communicate to Ford servers (not each other). So one or both of those lines of communication is not working. You can reinstall your app all day long but if the truck is not talking to Ford, it will be pointless. And vice-versa.

Thank you for the response and thoughts, suggestions.

I do not see the refreshing indicator when I pull down on the app.

The Ford site shows the same tire pressures and mileage as Fordpass does. Going by this I would assume it's a truck issue.

 

[bmwhitetx]

See this recently posted thread:
https://www.f150lightningforum.com/forum/threads/ota-getting-the-latest-software-update-fix.23213/
His truck was not getting the software update status. You can check if your truck is getting status updates by going to Settings .. Software Updates. The truck should attempt to communicate with Ford and see if updates are available.

If that also fails, then disconnecting the battery for 10 minutes may solve your issue (pull negative cable using 10mm wrench).

 

[Quibbs]

I have the software update status issue as well. Going to disconnect the negative and see if that clears things up.

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