Lightning Production Date Error Email From Ford

[F150ROD]

Oh boy, hopefully sooner than later. My date remains the same 5/2. Ford needs to fix their Comm Dept. this is too much

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[Ken]

was this a result of the out of cycle Tuesday scheduling emails yesterday?

 

[Avocadodude]

Just got the same email, had to jump on here and see if anyone else did.

 

[hag911]

I got the email too. My account still shows production scheduled in the week of 5/16/2022

 

[p52Ranch]

I find this humorous. The intern in charge of this email must have copied a Bronco apology email. Ford certainly has plenty of those to select from.

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[Steve 22 Lightning]

Just got the Email, my schedule week is 5/9.

 

[hturnerfamily]

it's interesting that I have yet to receive ANY email from Ford, about my order on Jan 6th, which the system shows as a scheduled production week of 5/30, and yet I receive THIS email, which is vague, generic, and not very sensible for anyone's personal situation....

 

[Walle1jm]

I received the email as well. Order page still showing a production week of 6/13. Fingers crossed nothing changes for anyone for the worse.

 

[LightningShow]

Ford’s CRM system is so screwed up. These automated emails are a total cluster.

 

[hturnerfamily]

interesting, too, that it alludes to 'Series/Options', although I'm not aware of what 'Series' would be referring to, unless this email was actually miss-typed and meant for BRONCO order customers.... very strange, Ford.

 

[REDHORSECA]

I got the same email 40 minutes ago.

I logged onto my account at Ford, I still have the same build week of 5/30/22.

What has been updated now is my VIN# is now prominently displayed on top of several of the landing pages for my user account.

VIN# was never displayed before. I had to hack into the HTML coding to dig it out before.

 

[hturnerfamily]

this type of email is simply ridiculous:
A) it is generic, and does not say anything to your SPECIFIC order
B) it does NOT make it clear 'what' timeframe it is referring to, whether orders placed already, or simply the 'start' of any production orders for the Lightning line
C) it comes across as though you would have received a PREVIOUS email, alluding to some information that now is 'incorrect'
D) it basically does NOTHING other than confuse the very people it may be intended for : /

I wonder if someone actually READS the email before they press the 'button'?

 

[hturnerfamily]

interesting about the VIN#, although my pages show no difference...

 

[REDHORSECA]

These screens never display the VIN# of my Lightning before, until today when I checked to see if my build week had changed.

 

[daveross1212]

Unbelievable that a company this big can not manage relatively simple comms in a way that is understandable and doesn't just cause additional confusion. Could you imagine the number of "worried well" individuals that are now calling their dealers or ford to figure out what changed? It's almost like they have zero ability to recollect what emails have been sent to whom and when.

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