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I too, have actually seen my system work, twice. After the third attempt, the BDI (bi-directional inverter), never seem to trigger the truck to start delivering power. With the Truck in Manual start mode, it just seems to timeout. It gets to Pre-Paring to transfer power but never starts. Again...

If you need advice, I would love to help.

Thanks Maquis for that info. Makes since. 14awg does not fit into the clip connectors on the Ford Charge Station Pro side and can cause the clips to fail if they are jammed into the plastic clip. Just trying to let, folks know that there seems to be a mismatch on the sop and the charger...

If you are not happy with Sunrun, contact an EV installation speciality company like QMerit, they are great and saved me money compared to Sunrun. I was not happy with the Sunrun quote, lack of bill of materials and time breakdown charges, QMerit was easier to contact, talk to and got all my...

If sunrun is not in your area, call QMerit and get a qualified EV electrician to quote you the install of the system.

I have a small 4kw solar system, but plan to expand a little, so I went for the 6kw BDi system from sunrun (same price as 4kw). The install by QMerit was great, although everyone is learning this system via the Sunrun supplied SOPs. The SOPs have a few mistakes that can cause issues. 1. It calls...

During this thread, there have been several things mentioned that I think new members might need clarification on. 1. What Apps are required to configure, update, and manage this entire process for the HIS system, the Ford Charge Station Pro? There are several references to M Pro App. 2. When...

SunRun - (844) 809-4320 Inverter - SN - the one on the large label starts with J or O (according to Sunrun) VIN Charge Station Pro - ID (on the package or inside of the cover on the unit) Your Phone Number Your Address Your Email Call the number - Option 3 is for HIS assistance. Tell them you...

This issue is a warrenty repair. Depending on your dealership, they may need to inspect the vehicle to validate the issue before being able to get replacement parts. Depending on how busy they are, then may also require a full day to get this pressed into their schedule. My dealership was very...

Two possibilities I can see. 1. Pressure washing is pushing water past the seal the outer lightbar seal. 2. The step and or vise clamp holes are allowing water from the top of the tailgate to get in. There are drain holes in the clamp openings that would allow this. We had a lot of rain this...

Repair all done. Monday dealership validated the issue ordered the parts. Wednesday parts delivered. Thursday dropped truck off and at 8:00a by 1:00p truck done. Service supervisor showed me the warranty repair cost was $3795.00.

I have been using my old Juicebox 40 Pro I installed myself three years ago to charge my truck until I can get my charge station pro installed. It is an old unit but works fine for every couple of days to top off. It connects to NEMA plug connecting to a 40A circuit and delivers 32A/ 9.6W. it...

As of 5/15/2023 My local SoCal dealer is getting the parts in two days, so parts come in on Wednesday and have appt on Thursday for the repair. I'll keep this post updated

I have the same issue. Heading to the dealership this morning to see what they say, about this issue. Seems like a design flaw.

I have just notice the same issue with my 2022 lightning. Water condensation inside the tailgate lightbar, and now the rear lightbar and the white lights are not lighting up completely. Waiting for local dealership to call me back to get this scheduled.

Very interested in a final update on this subject. I'm about to get my system installed in a couple of weeks with QMerit. I purchased the HIS from SunRun separately, because they wanted an additional $5k for the install. QMerit was $3.5K. I already have solar and actually a L2 charger from my...