2024 Ford F-150 Lightning Platinum - Charging location Issue / Ford Support Issue

[Gerbman6952]

I had some updates done at the dealership and had this problem as well. The “fix” is to charge to 100% at home. When done, disconnect from the charger and you should be back to square one again.
Nick
I think it tells you what to do when you try to set home.

Tried this last night and still doesnt recognize a charging location or that I have been connected to an AC charger

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[AlaskaFlash]

Hi Everyone and @Ford Motor Company

I recently purchased a new Lightning and have been unable to set a charging location. Despite following suggestions from various forums, I still can't set a charging location. The screen indicates that I need to first charge at an AC charger, but I have a Ford Charge Pro installed at my house. I've used both the travel charger and a third-party travel charger.

I took the truck to the dealer for three days, where they updated the vehicle and advised me to try a few more chargers to see if it would allow me to set a charging location. Unfortunately, the certified EV tech did not inspire confidence in their expertise. I've contacted the concierge service, Ford's EV team by phone, and received a case number. I've factory reset the vehicle, tried adding the charging location via phone and in-cab, and updated both the truck's software and the FordPass app.

One odd thing I noticed is that the navigation app in the truck shows my home address, while the FordPass app's charging history shows my neighbor's address. I set the address of my Ford Charge Pro to match the one in my charge history, but still no luck. Both the truck and FordPass app continue to tell me that I need to first charge at an AC location.

I'm trying to reach someone knowledgeable about EVs at Ford who can provide a solution beyond playing dealer roulette and hoping for someone who can figure it out. My last resort is to disconnect the 12V battery for 10 minutes and try again, but I'm running out of options. Although I've never been a fan of Ford vehicles, I wanted an EV truck, and the other options weren't the best fit for me. I love the truck and how it drives, but I want to protect my battery and benefit from cheaper electricity pricing. I don't think I should be dealing with this issue on an almost $100K vehicle. I don't want to get rid of the truck, but I'm running out of options. Please, @Ford Motor Company, get me in touch with someone who can fix this issue.

I have this same issue. I purchased my truck last summer, 2024 Flash. I have never been able to set a charging location. I have contacted Ford Pass team and they said that it is a known issue and they are working on it. Still no fix for me after 8 months. I have just gotten used to manually setting the one time charge limit and plugging it in at 10pm to get my cheapest rate from my utility.

 

[AlaskaFlash]

Tried this last night and still doesnt recognize a charging location or that I have been connected to an AC charger

Charging to 100% hasn't worked for me either.

 

[Tralfaz]

Hello,

I had the same issue with my 2024 Flash built in December 2023. Dealer couldn’t figure it out either. Found a similar thread listing CSP 24B48 August 22, 2024 with build dates December 15, 2023 - April 4, 2024 which reported the problem and the SW fix. I took a hard copy of the CSP I found with a google search and requested the described updates at the dealer. They updated the PCM. It allowed me to set charge location and limits. Covered under warranty.
The need for this CSP did not show up in my FordPass app.
Just one more thing to try after the other suggestions listed above.

 

[Gerbman6952]

Hello,

I had the same issue with my 2024 Flash built in December 2023. Dealer couldn’t figure it out either. Found a similar thread listing CSP 24B48 August 22, 2024 with build dates December 15, 2023 - April 4, 2024 which reported the problem and the SW fix. I took a hard copy of the CSP I found with a google search and requested the described updates at the dealer. They updated the PCM. It allowed me to set charge location and limits. Covered under warranty.
The need for this CSP did not show up in my FordPass app.
Just one more thing to try after the other suggestions listed above.

Thanks for the response. It looks like the build date on my truck was 3/24. I have sent this information on to my dealer. Fingers crossed they pay attention to me. They said they updated the truck when I took it in there and everything was up to date but I am highly sceptical that they actually knew what they were doing.

 

[AlaskaFlash]

Hello,

I had the same issue with my 2024 Flash built in December 2023. Dealer couldn’t figure it out either. Found a similar thread listing CSP 24B48 August 22, 2024 with build dates December 15, 2023 - April 4, 2024 which reported the problem and the SW fix. I took a hard copy of the CSP I found with a google search and requested the described updates at the dealer. They updated the PCM. It allowed me to set charge location and limits. Covered under warranty.
The need for this CSP did not show up in my FordPass app.
Just one more thing to try after the other suggestions listed above.

That's great news. I have that CSP scheduled to be completed along with the recall work in early May at the nearest dealer which is in Whitehorse, Yukon, CA. (I live in Juneau, AK).

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