Complain About Ford/BlueCruise

[TNKIRK]

Dealer doesn't have the right hardware to fix my truck?!?!?!?!

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[austin]

For those that complain that they "Paid for something they can't use", have you used adaptive cruise with lane centering? If so, then you can use most of the hardware that you've paid for. No one with the prep package has paid for BlueCruise yet, as the $600 for the 3 year subscription wasn't charged yet for anyone with a Job 1 truck.

To add additional perspective, you're complaining about something that is visibly in progress from other threads here, just because it isn't "on time". However, no other truck out there has the feature either (outside of '21 Job 2+), so either way you're still ahead. And you're getting a free year of service to try before paying for it due to the delay, $200 you don't have to pay for. And the best part is that if it sucks or doesn't work on your drives, you didn't shell out $600 for something that didn't work.

We did actually pay for it. $995 was added to the sticker price for the hardware that would be able to interface with the BC software. Other trucks have lane-centering, yes, but it is a standard feature for the given package on that truck and does not require an additional fee above the package price. So, yes, we did pay for something that is not operational, and FMC simply hasn't delivered on what they promised. That's what we are upset about.

 

[Jack in Prescott]

Terry (TNKIRK) I think you are stuck in the same loop I am. My dealer has received two USB drives or flash drives with the 'fix it' software which, at least in my case and apparently yours, doesn't fix the bugs imbedded in our Sync4 software. Take a look at the TSB posted just a few posts above; that might be our latest change of finding a fix via the dealer. Your dealer (and mine) can compare the TSB number with what they had been referring to, in order to determine if new to their efforts (or not).

Jack

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