FordPass won’t show current charge level

[PFree]

Plugged into my home station with 11%. Checked my FordPass after a couple of hours and it was still 11%. Say what? Checked the charger and vehicle and it was charging normally. What gives. Restated my IPHONE, deleted and reloaded the app - all the standard troubleshooting. Still stuck at 11%. I use the app quite a bit so I’d love it if it was reliable. Any suggestions before I get stuck on some helpline for hours?

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[cwstnsko]

It sounds like the app talking to the servers is working fine, it just sounds like the truck isn’t reporting current status to the servers.
If I see that the status is not updating, I usually send a door lock command to the truck, which seems to get it to refresh

 

[Minh]

Something definitely wrong in the past couple of days. The ford apps not updating with the latest information except for when you first turn on the vehicle. Mine showing the truck is on with same SOC I initially start with and the vehicle location still at same spot despite driving over 20 miles away.

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