Need help to assist local techs on my powerboost with ongoing Sync problems

[pushrods]

I took my new f150 PB to dealer for some minor problems with myview resetting randomly and sync 4 radio loosing channel memory in OCT 2021. They had it two days and told me they performed a couple of TSBs and was ready to pickup. After I picked it up My Ford Pass no longer worked and message said "unable to change authorization rights. I took the truck back after talking to Ford pass support who told me it was something the dealer had to fix. I did take it back and they had it for two more days and said they would call Ford for help. They said they had to order a USB module and come back in a week. Next visit they said it was all fixed and they updated some module, I picked up truck and Ford pass still not working and also lost my navigation. I showed them problem and they made a call to Ford and told me it needed a APIM module. I waited two weeks for them to tell me to bring it back. After replacing the APIM module they again told me to pick my truck up. This time I had no connected features and still had my original problems I brought the truck in for. They told me to bring it back in a week as they ordered a TCU module per Ford. I brought it back again and they had it two days and now they just called me a told me Ford told them it needed a gateway module and now would not run at all. Seems like my truck is a learning ground for these guys. Is there someone at Ford that can assist this dealer with the proper way to diagnose without just guessing and throwing parts at what is probably software installed wrong and stop replacing stuff? Now I have no idea when I will get my truck back and they are offering a loaner. PLEASE someone from Ford contact me for dealer and VIN info to get this 4 month and 5 trip problem resolved that turned my truck into a vegetable.

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[Bob_Mac]

I took my new f150 PB to dealer for some minor problems with myview resetting randomly and sync 4 radio loosing channel memory in OCT 2021. They had it two days and told me they performed a couple of TSBs and was ready to pickup. After I picked it up My Ford Pass no longer worked and message said "unable to change authorization rights. I took the truck back after talking to Ford pass support who told me it was something the dealer had to fix. I did take it back and they had it for two more days and said they would call Ford for help. They said they had to order a USB module and come back in a week. Next visit they said it was all fixed and they updated some module, I picked up truck and Ford pass still not working and also lost my navigation. I showed them problem and they made a call to Ford and told me it needed a APIM module. I waited two weeks for them to tell me to bring it back. After replacing the APIM module they again told me to pick my truck up. This time I had no connected features and still had my original problems I brought the truck in for. They told me to bring it back in a week as they ordered a TCU module per Ford. I brought it back again and they had it two days and now they just called me a told me Ford told them it needed a gateway module and now would not run at all. Seems like my truck is a learning ground for these guys. Is there someone at Ford that can assist this dealer with the proper way to diagnose without just guessing and throwing parts at what is probably software installed wrong and stop replacing stuff? Now I have no idea when I will get my truck back and they are offering a loaner. PLEASE someone from Ford contact me for dealer and VIN info to get this 4 month and 5 trip problem resolved that turned my truck into a vegetable.

@Ford Motor Company

 

[Jesse-Infotainment]

Man, dealers are so clueless. None of that was needed. If I were in Cali id fix it for you..

 

[Big Dog Daddy]

I took my new f150 PB to dealer for some minor problems with myview resetting randomly and sync 4 radio loosing channel memory in OCT 2021. They had it two days and told me they performed a couple of TSBs and was ready to pickup. After I picked it up My Ford Pass no longer worked and message said "unable to change authorization rights. I took the truck back after talking to Ford pass support who told me it was something the dealer had to fix. I did take it back and they had it for two more days and said they would call Ford for help. They said they had to order a USB module and come back in a week. Next visit they said it was all fixed and they updated some module, I picked up truck and Ford pass still not working and also lost my navigation. I showed them problem and they made a call to Ford and told me it needed a APIM module. I waited two weeks for them to tell me to bring it back. After replacing the APIM module they again told me to pick my truck up. This time I had no connected features and still had my original problems I brought the truck in for. They told me to bring it back in a week as they ordered a TCU module per Ford. I brought it back again and they had it two days and now they just called me a told me Ford told them it needed a gateway module and now would not run at all. Seems like my truck is a learning ground for these guys. Is there someone at Ford that can assist this dealer with the proper way to diagnose without just guessing and throwing parts at what is probably software installed wrong and stop replacing stuff? Now I have no idea when I will get my truck back and they are offering a loaner. PLEASE someone from Ford contact me for dealer and VIN info to get this 4 month and 5 trip problem resolved that turned my truck into a vegetable.

Don't wait for an invite from Ford here, call customer service directly and get a case number going. Fords Media relations team here will only get you to the same place after a couple of hours of back and forth. In the US 833-926-3233

 

[pushrods]

Don't wait for an invite from Ford here, call customer service directly and get a case number going. Fords Media relations team here will only get you to the same place after a couple of hours of back and forth. In the US 833-926-3233

Thank You Big Dog Daddy

 

[PlainJanePlatinum]

I hope they find a solution for you. I've had an escalation case the last 28 days because i've never received an update and can't turn on updates, my screen also flickers. I've updated every module besides APIM myself but the dealer is saying it's the TCU. OTA escalation team is saying it's the Gatway Module. I just got an email today with the "IT' saying it's the ECU. Then, an hour later the OTA escalation team said the fix is now to wait. No one can give me a straight answer at Ford why my truck won't take an update via USB. I'm wondering if this would be considered a lemon. I'm curious is your truck a Job 1 truck?

 

[pushrods]

Yes it is a JOB 1 build date of 02/17/21. I have had the Apim then the TCU, and now they say gateway module, but the tcu caused problem and it wont start so they gave me a loaner. No ETA as of yet and yes I have a couple of open escalations . I was blaming the techs being new to FRDS and Hybrid 150, but now thinking its Ford not taking care of the JOB1 builds in a timely fashion and new hardware parts not compatible with Job2 hardware. And not training the techs and poor diagnostic from the Ford written software.. Well so much for us early users. I hope we are compensated somehow for the lack of Connectivily for so long. I never had a full functioning Navigation unit and never had an OTA update. Since delivery on 3/15

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