Hi there. Will you send us a message with your VIN and dealership info? I can look into things on my end.Seeing if anyone has seen this. I've always used Android Auto to connect my phone but, I've noticed that when I use my steering wheel button to answer calls all is well I can have my conversation hands free. But when I touch the "answer" on the screen it defaults to my handset (no handsfree). Anyone see this issue and solve it?
Maybe you should "send @Ford Motor Company a message with your VIN and dealership info? They can look into things on their end. "
I have the same issue with Android Auto but haven't found a fix yet. Keep us in the loop if you find a solution.Seeing if anyone has seen this. I've always used Android Auto to connect my phone but, I've noticed that when I use my steering wheel button to answer calls all is well I can have my conversation hands free. But when I touch the "answer" on the screen it defaults to my handset (no handsfree). Anyone see this issue and solve it?
my workaround is after answering the call on the screen you need to select "bluetooth" and it will switch and work. the issue is the default is "phone". there are icons on the bottom of screen after you answer the call. I will try to get a snapshot if you can't find it.
Mine does the same thing in carplay
I've had this happen a handful of times, but none within the past several months. I also use Android. I had a lot of connectivity issues with AA in the first couple months of having the truck, and I always used the USB connection. Now that I think about it, since I avoided the physical connection and solely use the Wifi now I've practically had no issues.. and wonder if that was in some way related to those initial problems.. hmm.
I have seen this and other weird behavior, such as a round red "hang up" button on the screen that refuses to go away, won't hang up the call even though the call ended a while back. As I mentioned in the past - totally "not impressed" (understatement...) from SYNC 4.Seeing if anyone has seen this. I've always used Android Auto to connect my phone but, I've noticed that when I use my steering wheel button to answer calls all is well I can have my conversation hands free. But when I touch the "answer" on the screen it defaults to my handset (no handsfree). Anyone see this issue and solve it?
Are you sure CarPlay is connected through Bluetooth?
CarPlay connects via wifi only. It will actually disconnect Bluetooth from your truck before connecting to CarPlay. And it will disconnect any known networks in the area.
Yes, two separate connections and it is annoying as hell.
If your Android is connected to SYNC 4 via BT then it's not connected with Android Auto. Click your phone in the phone list and you'll see that you have the option to disconnect from one and connect with the other. It's really werid.
