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It does require 12V but I don’t think you have to turn it on. This is the method used when there’s a software problem and there’s no menu. There’s also a full video on towing with all the details.

If that doesn’t work here is the alternate method.

Mine just showed up. They shipped with Canada Post and they went on strike just after mine shipped so hopefully the replacements don’t get caught up in that.

Time to do a complete tear down.

Maybe they changed it but this is what my email says.

Can you guys clarify how we are supposed to return the recalled ones? I assume there will be instructions included with the replacement. I just want to be sure you aren’t waiting to receive the old one before the new one is shipped. The email just says “create a return shipping for customer”.

Just got 2 emails that my exchange was approved. One indicated they were shipping the replacement and the other said to prepare and ship the old one. There weren’t any instruction how to ship it back so I’ll check with them tomorrow.

It wasn’t clear but it seems like they want the old one back first. I don’t remember the exact wording but for shipping it had something about pickup so maybe they’ll have UPS or FedEx pick it up. According to the email they sent they will update in 1-3 days.

Just got it and filled out the form already.

I filled out the application on this site and a few weeks later I got a check. https://chargerprep.duke-energy.com/customer/#/home

Take the money. Also, check your local, state, and power company for incentives. Duke Power in NC will reimburse up to $1100 to install an EVSE.

Can we just get a button to precondition?

1. You should be getting a free charger (EVSE) and installation. Qmerit will take care of that. If you want to do the Home Integration System then you will have to contact Sunrun and that will cost you somewhere around $10k to get it installed. It’s a bit flaky so you should search the forum for...

Big knob on the 15” screen.

Order 6563. I did not receive the email. Date code 24225.

Pro and XLT only.

What I stated was a bit of a simplification. When you charge there are a number of modules that have to operate to manage the charging and the cooling system may need to turn on and off. The onboard charger isn’t 100% efficient so some energy is wasted there. The actual power draw will vary but...

There is about a 400W overhead anytime you are charging so you waste more energy while charging on level 1 since it takes much longer. If I charge 10 hours on level 1 to get the same charge I can get in 1 hour on level 2 I will waste 4 kWh versus only 0.4 kWh.

What is your manufacture date (it’s on the sticker inside the driver door)? If it falls in this range then the dealer is supposed to do the update. They can also check your VIN in Oasis to see if it is on the list.

I don’t have any info but I ran across this tool recently. I don’t know if it would be helpful for what you are trying to do but it looks interesting. https://apps.apple.com/us/app/can-decoder/id6477373179