EV Charger Tax Credit/Rebate Woes ..... This Has GOT to be a joke!

[Triaspis]

Thanks so much everyone for your input ..... My accountant has this all figured out now as well as informing me of other rebates/tax credits I'm entitled to from the state I reside in.

But just to be clear, my bitch wasn't so much within the convoluted rebate qualifiers (or disqualifiers) as much as it was with Fords CS finger pointing and deflection over such a simple request as some/any form of documentation concerning their very own terms/policies enacted when I made my purchase.
Something so very simple and straightforward could of easily and quickly been resolved simply by sending me a link to their very own website detailing these terms (which a net savy friend ended up finding for me with little effort.)

All is well now and as pointed out by others ..... this info in the end wasn't really even needed ...... I was simply trying to provide my accountant with any/all details concerning this matter.

Over all the years I've owned F150's, this is the first time I've ever had to deal with Ford's pathetic CS, and to say I'm disappointed is a vast understatement.

My Lightning is by far the very best vehicle I've ever owned, but I sure as hell hope this will be my last need to ever again attempt contacting Ford CS after being on this totally unnecessary merry-go-round circle jerk of blame/responsibility/duty shifting over something so simple and basic.
I shudder to think of the ordeal I would be subject to over something much more serious or of much greater importance.

If nothing else ....This experience will have great impact concerning my next vehicle purchase decision.

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[Pioneer74]

You're still upset knowing that your accountant sent you on a wild goose chase trying to get information from a multi billion dollar corporation that you didn't need, and they didn't think they needed to provide to anyone, so they didn't have it readily available?

I think you're angry at the wrong entity.

 

[Triaspis]

Of course your correct .... who am I thinking that customer service could actually provide a service to a customer?
I'm sure those helpful folks over there have their hands full offering service and are way too busy to be bothered with sending a link to their very own website stating their very own terms.

It wasn't just that..... it was also their constant insistence that this was the dealers responsibility .... and if not the dealer then Sunruns.
This was absolutely and hands down the most pathetic excuse for CS that I have EVER experienced!

It shouldn't have taken me a half hour communicating with an AI bot, then having to make not one ....but two phone calls with nothing to show for it but a run around .... All for information a friend spent about 30 secs getting from Fords very own website.

Then again, I'm older and remember the days when corporate America was thankful for your business and would gladly send you all the info you like concerning sales/marketing etc.

Now, if your younger and all you have ever known is the current "trick or trap" corporate attitude so common today where after they have your $ they don't want to hear from you and try to differ any/all responsibility or assistance to anyone but them...... I can understand your misplaced assumptions of frustration transference and projection..... But I can assure you all of my frustrations have been accurately placed.

Don't believe me? .... ok .
... try calling them yourself for some basic info that's already on their website and see how they handle it ..... just make sure you have lots of time on your hands to waste and your capable of great feats of patience

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