Houston Area Dealer Suggestions - Giving up on Tomball Ford for Service

[flypony53]

Looking for suggestions around the Houston Area for Lightning Service. Every time I take my truck to Tomball Ford, they keep the truck for days, nothing really gets fixed and they act like I am an inconvenience.

Quick Background. Had a CSP (Which, my service rep did not know what I was talking about, he asked Recall? I said no, Customer Satisfaction Program with This number that was provided when I setup the appointment.) He said ok, recall and I said sure. Also, had a failed update in September that apparently was important. I had opened a service request with Ford directly, they told me to give that to the dealer for them to get better assistance and the right software to install.

Fast forward, he told me not likely to be done that day even though I dropped it off at my appointment time of 7am, but he told me they were really busy and did not have any techs available. Man, people complain about Tesla, but they at least do not take the car until they are ready to work on it. Crazy how they want you to spend days without a vehicle. Tesla Service has always been perfect for me. This is why Dealerships will fail.

Tracked the truck, looked like it was in their shop all day Wednesday, then it moved to the back of the lot around 5pm. waited for a call, nothing. I did not have a ride to the dealership, so just waited to see. Got a text from the dealer the next morning that a tech was assigned and would be working on the car. Tracked the car all day, it never moved. Finally got a call from the dealer around 4pm, he said they updated the modules, but they do not have the software to update the failed OTA. I explained that Ford said they did and that is why I told them to use the Service Request with Ford when I dropped it off. He explained that is not how they work, but I could let them keep the car another day to call Ford. I went and picked up the truck, will never take it to them again. 3rd visit in a little over a year, all with the same "not my issue, you have to talk to Ford" attitude. Again, this is why Dealerships will fail.

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[tearitupsports]

I got the same from Tomball Ford as if they really didn't care if they have my business or not. I was more of a burden to them.
I bought my truck in Sealy, but can't really recommend them either.

I did have my battery replaced at Mak Hiak and had an overall good experience with them. They seemed to care that I was having an issue, and also seemed to have techs that knew how to diagnose and fix issues.
I will say at this point they are going to be like others where for some reason they need your vehicle to sit there for days with nothing being done in order to even look at something known (like a CSP), but I am not sure an alternate can be found.
I am about to schedule my front sensor CSP with them after the new year. I am out of standard warranty but have the Ford extended warranty, so I am interested to see how that all plays out.

I have no personal experience, but I hear that Gullo in Conroe is also one of the best in the area.

 

[TaxmanHog]

NUKE this dealer on every public review site in the region.

Dealers like this need to go the way of the TREX

 

[Firn]

NUKE this dealer on every public review site in the region.

Dealers like this need to go the way of the TREX

The best advice here!

Just a recommendation, a relativly short, concise, and professional review goes farther than anything else. ChatGPT/Bing Copilot/Gemini are really good at helping to write things like that.

I hear Ford takes their surveys seriously. I always recieved a survey when I inquired about a truck through Fords website.

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