theblunden
Well-known member
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- #1
I've never heard of them before ordering from them via a post on here for adding adaptive cruise control/Lane Centering to my XLT. After having the cruise control module on my truck for about 5 months I started running into issues with the truck saying the sensor is blocked. I took The bumper cover off to verify the wiring and that the module was not blocked. After looking into it it's a pretty common issue of these parts being faulty. On the website they refer to a 1-year warranty for all parts but I tried to contact them via email as stated on their website that they would respond I waited 3 days with no response. I figured hey I'll get on the live chat and see if I can get any results from that seeing how I couldn't do that over the weekend of them not being open. After messaging one of the representatives they told me I would have to wait 4 to 10 weeks for Ford to verify that the part is faulty meanwhile they won't do anything to compensate me by I don't know replacing the part that is faulty. I've double checked all my wiring with a voltmeter I have no faults no shorts it has to be the part but they refuse to replace it before sending it to Ford for up to 10 weeks!!!!! On top of that I'm required to pay for the shipping to ship the part to them so they can ship it to Ford to do their testing. What a terrible experience please save yourself the trouble and just order from your dealer I've learned my lesson. I guess my $400+ dollars sits in limbo till the figure it out. Insult to injury and the email I get from the company they say I should just order another part as wait times are so long so let me dump another $400+ dollars lmfao 
yeah that ain't happening
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