Overheated bed camera

[MichaelCA]

I saw a similar issue on the ford 14th gen forums as well. If the bed camera (the one next to the reverse lights on top of the rear glass). If you park your truck facing the sun and it’s hot, the display on the truck shows a blue screen or rainbow lines. If it’s cooled down again it works.

I’m going to take this to the dealer soon but you guys should check on your camera too.

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[Ford Motor Company]

I saw a similar issue on the ford 14th gen forums as well. If the bed camera (the one next to the reverse lights on top of the rear glass). If you park your truck facing the sun and it’s hot, the display on the truck shows a blue screen or rainbow lines. If it’s cooled down again it works.

I’m going to take this to the dealer soon but you guys should check on your camera too.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[scruvs]

Thanks for posting about the heat. I hadn't thought of that, but I do park towards the sun much of the day. I was wondering if the issue was water intrusion related, but I guess heat makes sense.

What did you end up doing?
I also found myself directed to the Gen14 forums here.

After dealing with the issue intermittently for several thousand miles, I waited until the camera was failing most of the time. My displayed showed the solid blue screen most of the time, but it also occasionally showed the black screen with rainbow lines shown below.

After a few trips to the dealership, they replaced the camera.

1. First trip to the dealer, they did a software update. Camera worked until I was 1 mile away from the dealership.
2. Second trip to the dealer, I showed the service advisor the failure in real time, and we inspected the outside of the camera -- tap, wiggle, bump ... no change to failure. Dealer ordered replacement camera.
3. Third trip to the dealer installed new camera. Details from report:

Code: B152E:08
No related TSB or SSM found.
Referred to workshop and performed ppt N - N1 YES, N2 YES, N3 YES, N4 YES, N5 YES, N7 NO, N8 YES, N9 YES, N10 YES, N11 NO, N12 YES, N13 YES, N14 YES. (Whatever all that means).
Replacement of high mounted camera.

Billed under warranty: $383.

 

[MichaelCA]

Thanks for posting about the heat. I hadn't thought of that, but I do park towards the sun much of the day. I was wondering if the issue was water intrusion related, but I guess heat makes sense.

What did you end up doing?
I also found myself directed to the Gen14 forums here.

After dealing with the issue intermittently for several thousand miles, I waited until the camera was failing most of the time. My displayed showed the solid blue screen most of the time, but it also occasionally showed the black screen with rainbow lines shown below.

After a few trips to the dealership, they replaced the camera.

1. First trip to the dealer, they did a software update. Camera worked until I was 1 mile away from the dealership.
2. Second trip to the dealer, I showed the service advisor the failure in real time, and we inspected the outside of the camera -- tap, wiggle, bump ... no change to failure. Dealer ordered replacement camera.
3. Third trip to the dealer installed new camera. Details from report:

Code: B152E:08
No related TSB or SSM found.
Referred to workshop and performed ppt N - N1 YES, N2 YES, N3 YES, N4 YES, N5 YES, N7 NO, N8 YES, N9 YES, N10 YES, N11 NO, N12 YES, N13 YES, N14 YES. (Whatever all that means).
Replacement of high mounted camera.

Billed under warranty: $383.

They diagnosed, I took it home and had it replaced the next day after they overnighted the part. Under warranty no out of pocket

 

[MichaelCA]

Thanks for posting about the heat. I hadn't thought of that, but I do park towards the sun much of the day. I was wondering if the issue was water intrusion related, but I guess heat makes sense.

What did you end up doing?
I also found myself directed to the Gen14 forums here.

After dealing with the issue intermittently for several thousand miles, I waited until the camera was failing most of the time. My displayed showed the solid blue screen most of the time, but it also occasionally showed the black screen with rainbow lines shown below.

After a few trips to the dealership, they replaced the camera.

1. First trip to the dealer, they did a software update. Camera worked until I was 1 mile away from the dealership.
2. Second trip to the dealer, I showed the service advisor the failure in real time, and we inspected the outside of the camera -- tap, wiggle, bump ... no change to failure. Dealer ordered replacement camera.
3. Third trip to the dealer installed new camera. Details from report:

Code: B152E:08
No related TSB or SSM found.
Referred to workshop and performed ppt N - N1 YES, N2 YES, N3 YES, N4 YES, N5 YES, N7 NO, N8 YES, N9 YES, N10 YES, N11 NO, N12 YES, N13 YES, N14 YES. (Whatever all that means).
Replacement of high mounted camera.

Billed under warranty: $383.

Why were u billed under warranty?

 

[scruvs]

Why were u billed under warranty?

I wasn't. I should've said that differently. That's the cost that the dealership submitted to Ford for the warranty repair. I'm assuming it's the amount it would have cost me to repair if I wasn't under warranty.

 

[Stevie Wonder]

Thank you for the tip about this intermittent failure being heat-related. The bed camera on our 2023 XLT Lightning has been on again/off again since delivery on 5/27/24 but I had never made the connection to the outdoor temperature. I checked it over the weekend just after washing the truck and the camera feed was fine. Then after reading this thread, that makes perfect sense since it was morning (relatively cool) and I had just hosed down the truck with cold water.
Had my wife check the bed camera feed this afternoon before she left work. Ambient temp was 108 F and the camera did not work then, nor when she arrived home. I just checked it at 19:35 (ambient 82 F) and it is working again. DTC in memory is B152E:08-28 Rear Camera 2. Now that I have a better direction in which to focus, I will collect a few more data points & then share with the dealership when I call for a repair appointment.

 

[MichaelCA]

Thank you for the tip about this intermittent failure being heat-related. The bed camera on our 2023 XLT Lightning has been on again/off again since delivery on 5/27/24 but I had never made the connection to the outdoor temperature. I checked it over the weekend just after washing the truck and the camera feed was fine. Then after reading this thread, that makes perfect sense since it was morning (relatively cool) and I had just hosed down the truck with cold water.
Had my wife check the bed camera feed this afternoon before she left work. Ambient temp was 108 F and the camera did not work then, nor when she arrived home. I just checked it at 19:35 (ambient 82 F) and it is working again. DTC in memory is B152E:08-28 Rear Camera 2. Now that I have a better direction in which to focus, I will collect a few more data points & then share with the dealership when I call for a repair appointment.

I’m glad you guys found the thread and caught on. Don’t want anyone to pay for this out of pocket!

 

[Stevie Wonder]

@MichaelCA and @scruvs: I take it you have had no more camera drop-outs since your bed cams were replaced?
thanx!

 

[MichaelCA]

@MichaelCA and @scruvs: I take it you have had no more camera drop-outs since your bed cams were replaced?
thanx!

None so far

 

[scruvs]

No drop-outs for me so far. I'll watch closely and report back, if I do. And, in terms of ambient temp, I'm in central Florida.

 

[scruvs]

Still working well for me since installation of the replacement camera.

 

[Stevie Wonder]

Update: Dealership replaced my bed camera today. Service ticket says they parked it in the sun for 5 hours and the new camera continued to work, so I'm optimistic we have this issue resolved. They also threw in a couple of recent CSP updates which the Ford Pass app had not yet alerted me to (24B56 and 24P24). And they replaced the 12 volt battery as it was showing 8% state of charge and 65 CCA on a 380 CCA battery. Kudos to the dealership for jumping in & doing the software update CSP's while they had it in the shop, without my having to make a separate appointment whenever the Ford Pass got around to waking up & smelling the CSP's. BTW, this evening I cleared the app cache, logged out & logged back in, so hoping any fresh / ensuing CSP notifications will pop right in on their own

 

[Zprime29]

I finally decided to check my bed camera after work. Sitting in direct AZ sun for 2 summers...that thing is toast. Nothing but a blue screen. Checked it again this morning to see if it was just temperature. Nope, still toast. Wish I'd checked it earlier to get fixed when it was in the shop 2 weeks ago. Oh well, an excuse to have them take it and do the frunk module update I guess.

 

[Ford Motor Company]

I finally decided to check my bed camera after work. Sitting in direct AZ sun for 2 summers...that thing is toast. Nothing but a blue screen. Checked it again this morning to see if it was just temperature. Nope, still toast. Wish I'd checked it earlier to get fixed when it was in the shop 2 weeks ago. Oh well, an excuse to have them take it and do the frunk module update I guess.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

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