App issues: no remote climate, battery status doesn't update, etc

[s3mamill]

Hi everyone,

I've been having issues with the app for a couple of weeks now. Remote climate start doesn't work. The location of the truck in the app never updates, and neither does the battery or charging status. For a while I thought it was the app, but I'm wondering if its the truck. The truck is operating normally, but I wonder if there is a connection issue with the modem or something. Any ideas? Hoping this isn't something I need to bring the truck in for service for.

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[priceb]

If you think it might be a modem issue, you could reboot the TCU using forscan. There is also a fuse you can pull to accomplish the same thing, but I don't remember which one it is.

 

[priceb]

It might also be the Gateway Module (GWM). I had an issue, a few hours after I posted the previous response, where FordPASS stopped updating in the middle of a DC fast charge. I checked ForScan and there was a DTC set for the GWM. I rebooted the GWM, using ForScan, and FordPASS started working again.

 

[hturnerfamily]

delete the app, reinstall, and let it update/connect.

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