Can't create an EA account

[Zprime29]

Has anyone had a problem getting the confirmation email from EA? I tried to register for an account and got through to the point where I need to confirm my email. Never got it. Not in spam box. I signed up with EVGo and no problem. Got their email in a few seconds. So I went back to EA and tried to re-register but now it won't take my email, it says I already have an account. So I hit the link to reset password. No email.

Contacted customer support, told them the same story. They said they would escalate to a tech engineer and I should receive an email once it's all set up. That was 4 days ago and still no email. I don't understand what's going on here but it's got me more than annoyed. I am waiting on the permit for electrician to come out and install the 240v outlet. No idea how long that will take, so I was planning to top up at the (1 and only) EA station in town, which is at least on my way to/from work. Would be great to be able to get the discounted price. Any thoughts? Am I able to change email after registering with an alternate?

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[viennaxmas]

Maybe try a different email account. I have had it happen when some spam filter caught emails.

 

[Maquis]

I’ve heard of people having problems in some sites (not at EA, specifically) if their email address contains any character other than numbers and letters.

 

[Zprime29]

Just letters and numbers. I have an alternate email I will try. Just so weird, I've never encountered this problem before.

 

[metroshot]

Assume you have already used up your 250 kWh free charging at EA from Ford Connected ?

I forgot I had that and recently charged at EA which is a pain most of the time.

Normally I go to EVGo with much better charger availability and faster charges..

 

[Zprime29]

I still have the 250kWh, was hoping to save it for a road trip in April. Unfortunately the only EVgo around here are only 50kW chargers.

I managed to create the account with my alternate email. I'll give it a whirl later next week. So far, I've been managing to top up around 10% each day on level 1. So far so good. Monday I'll have my first commute with it and we'll see what sort of efficiency I'll start getting. Close by trips/errands have netted 2.8 m/kW so far.

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