Dealer refuses to sell the Lightning to the person who ordered. Marks it up by $50k and puts it on the lot.

FlasherZ · Aug 3, 2022

Amps said:
lol Dealers gotta do their dealer. I guarantee you there's going to be the F&I/DAO flip binder time waste. Nobody gets out without that torture,

I'd like to plug my dealer here - 10 minutes in the F&I office. They did really want me to consider their warranty plan that had additional coverage for the battery, but when I said "no thanks, I have family in that business" they said "ok" and moved on. No add-ons, just a handful of signatures and we were good to go!

monsterlag · Aug 4, 2022

Happy outcome,

full text for those who can’t access Reddit

Well, it was quite a journey, but I am happy to report that I was able to purchase and take home my F-150 Lightning from Sunrise Ford in North Hollywood! Wow!

After being denied the purchase of my ordered Lightning over the weekend, I called Ford Customer Care on Monday to raise hell about what the dealership had done. Customer Care said they would formally register a complaint about Sunrise Ford and also contact them to try to resolve the situation. Realistically, there was nothing more they could do, and the woman said I could try to place an order for a new Lightning when the orders open up next month. She was apologetic even though none of this was her fault, and I was appreciative to hear someone say they were sorry to me. I then decided to wait and see what would happen after Customer Care contacted Sunrise.

On Tuesday, the GM of the dealership called me to discuss the situation. I won’t go into details, but the call did not go well and we resolved nothing; they still wanted me to pay for the dealer add-ons totaling almost $3000.

I again called Ford Customer Care that day to update them on my case and to strongly request a call back from someone at Ford Corporate; Customer Care and Corporate are sort of distinct entities. Customer Care is really limited in what they can do, and they told me that writing a letter to Corporate was my best chance to reach them.

Today, I got an email from the dealership GM asking me what I wanted to do with the truck. I asked for a complete price summary of the truck, and he sent it over. Low and behold, the unauthorized dealer add-ons were NOT on my price summary! My purchase price was MSRP (plus tax and fees)! A few hours later, I was signing paperwork and driving home with an electric truck!

Everyone at the dealership today was friendly and professional. I don’t know if it was Customer Care contacting them, all the negative reviews that I, and dozens of you, posted, but they did a complete 180 and everything went smoothly today.

Thanks for all the support. I am truly grateful. But still, direct to consumer is the way to go.

TLDR: I didn’t budge and I paid what was right for my truck