FordPass not Communicating

[Rip]

In the last couple of days, my FordPass app does not seem to be communicating with my truck. Indicators:
1. When I click on the "Controls" link the "Remote Controls" window opens, but it says "Disconnected."
2. I have had my truck on a level 2 charger overnight. The app still shows me at 60 percent, but the truck is charged to 100%.

Any thoughts on how to re-connect the app?

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[Peddyr]

In the last couple of days, my FordPass app does not seem to be communicating with my truck. Indicators:
1. When I click on the "Controls" link the "Remote Controls" window opens, but it says "Disconnected."
2. I have had my truck on a level 2 charger overnight. The app still shows me at 60 percent, but the truck is charged to 100%.

Any thoughts on how to re-connect the app?

Not sure what version you are running or what model phone you have, but https://www.f150lightningforum.com/forum/threads/fordpass-app-5-12-ios-available.24503/#post-473318

 

[TaxmanHog]

When I click on the "Controls" link the "Remote Controls" window opens, but it says "Disconnected."

This is a Bluetooth connection, when my truck is in my detached garage ~ 75 ft from where I sit in the living room, mine will be disconnected.

But if the truck is in the driveway, closer to our house, then it'll show connected. It's just the BT reach.

 

[Rip]

So, there was an update a couple of weeks ago...
I have an android phone, and the App version I have is 10.1.0.

It worked fine until the last couple of days. Now I can't remotely do anything.

Should I uninstall and reinstall the app on my phone?

 

[TaxmanHog]

I have had my truck on a level 2 charger overnight. The app still shows me at 60 percent, but the truck is charged to 100%.

Telematics interruption, try force stopping the phone APP, start app to see if it updates status.
The issue could be truck side, maybe a 12v reset may help.

 

[TaxmanHog]

Should I uninstall and reinstall the app on my phone?

It would be Fordpass 5.11.0.

PIA to configure PAAK, etc.

Just Force Stop and clear cache only DO NOT CLEAR DATA or you'll need to set up PAAK again.

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