Boomerboy
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I would like to state to other forum members how my Home Integration system acts. Firstly, I wanted to state that I was using my 2022 Lightning and the Home Integration system to power my home in the event of a power failure. The system was installed in February. 2023. The system worked well powering our home through several power failures. I was confident in the operation of the system. I had tested the system approx. once every 3 months and it always performed as it should. Then about 18 months later my servicing Ford dealer performed many updates because OTA updates did not update the Lightning. After the Ford updates were performed the Integration system went wonky. Every time I tested the system a steady green light illuminated at the Ford Pro Charger but no green light illuminated on the truck at the charge port. I experimented many times and discovered the trick others have mentioned about pressing the release button, disconnected the charge cord, waiting a minute and reinserting the charge cord. After a short while, about a minute, the charge port light would go from white to green and the truck would begin powering the house. I have since upgraded to a 2024 Flash and the system has been behaving in the same way. No power transfer until the charge cord is disconnected then reinserted. One observation I made that I feel is important. When the truck remains plugged in sitting for a period of time (overnight in most cases) the power will not transfer until I perform the trick with the charge cord. Second observation I have made. If I drive the truck for awhile return home and plug it in then test the system. It works as it should. It transfers the power in approximately. 90 seconds after I test the system. So it seems to me, the truck sitting plugged in for an extended period of time does not allow the system to work as it should. My system works as it should after recently driving the truck, so I feel the problem seems to lie with the truck software. After calling Ford BEV, I am told that a software update is coming and the adviser closes the ticked at the end of our phone call. So I wait a month, call again, speak with BEV team ticket is opened and immediately closed at the end of the phone call. This BEV process seems counterintuitive. Closing a ticket before the problem is corrected. Certainly not good customer service, in my opinion. I have a problem with a Truck and a system I have spent my hard earned money on and no resolution, just a statement that an OTA software fix is coming. Needless to say, I am highly disappointed.
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