HORRIBLE FORD EXPERIENCE: SP 23B57 and 23B70 delays along with HVB and Powertrain Malefunction warnings

[mags]

Was the dealer Galpin? They are the largest Ford dealer in the US I think. Just curious, they support one of the best car sites around (The Autopian)

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[invertedspear]

Where in the world did you come up with 8/100,000?

I think they're quoting the warranty period, 8yr, 100k miles. Not the rate of failure. Though it did read like that to me to for a moment.

 

[The Weatherman]

Where in the world did you come up with 8/100,000?,, did you mean 8/100?

After both mine and my friend in little no-name Oklahoma both had HV battery module failures and bashed Ford on the internet we got pushback similar and from actual Ford representatives that it was 4%, but from what I was seeing it figured it was higher so I made a poll on one of the FB forums:



It very clearly proved over 10% and I have seen other polls proving the same thing. This is why I advocated and tried to convey to Ford that they need to place a fresh HV battery module at every dealer in the US so they can stop screwing so may customers that would otherwise be content with a new technology needing a few days service. Early adopters are more than happy to help and be content with a reasonable warranty service needing done even a few times during the warranty period, but this business of people being without their truck for 30+ days is absolutely ridiculous and unnecessary. There should be absolutely ZERO question of a full MSRP BuyBack immediately upon the 31st day of your vehicle being undriveable/unsafe to drive at a factory certified service center (dealer).

Like the OP, I also have a Bolt and was given a full MSRP buyback for my 2020 Bolt with zero questions asked. I never even had a problem, LOL. You know what I did, I took that check and bought another brand new Bolt EUV and it's the best family care I've ever owned.

If Ford would just take care of BEV early adopters I bet they'd be surprised how may people would turn around and buy another one. This entire thing has turned into a giant cluster fu*k all because of Ford. This is not the dealers fault, even though there are some crappy dealers out there. This is squarely on Ford. Ford should've also forced mannequins to be held and used as service loaners at every dealer that sold Lightnings. There will very likely be a class action lawsuit or 2 over this in the coming years I predict.

Not sure what the rest of post (rant) is about. All was saying is the Battery Drivetrain warranty is 8 years / 100,000miles whichever comes first.

 

[ZSC100]

Not sure what the rest of post (rant) is about. All was saying is the Battery Drivetrain warranty is 8 years / 100,000miles whichever comes first.

Yes, my bad, I thought you were quoting a failure rate as 8/100 is prob. close to what it really is.

Can you tell I'm passionate about this. Seem like every day I see a post from someone, "waiting on a HV battery module; It's been XX days, how can I request a BB."

 

[The Weatherman]

Yes, my bad, I thought you were quoting a failure rate as 8/100 is prob. close to what it really is.

Can you tell I'm passionate about this. Seem like every day I see a post from someone, "waiting on a HV battery module; It's been XX days, how can I request a BB."

I feel ya! Wish it was better. But this kinda stuff has happened to a lot of the EV manufacturers, including the big dog (Tesla).

It makes me apprehensive every time I turn the truck on.

On the brighter side, if it is 8 out of 100, there are 92 that are good to go.

Im hoping I got one of those.

 

[ZSC100]

I feel ya! Wish it was better. But this kinda stuff has happened to a lot of the EV manufacturers, including the big dog (Tesla).

It makes me apprehensive every time I turn the truck on.

On the brighter side, if it is 8 out of 100, there are 92 that are good to go.

Im hoping I got one of those.

Yea, I still love my truck 100%, If I had a lemon, I'd play the statistics and just go get another one if I could get a BB. Even though mine was in the shop for 3 weeks getting a HV Batt Module in Nov and a few other times I didn't even ask for BB; my friends has had 2 replaced on different occasions over a year apart, and his truck has been in the shop for other reasons too, a total of well over 31 days. He's asked for a BB twice and been denied. He's so mad he can't see straight and still says he'd consider trying a 2024 model if they will just approve his BB, but they are still fighting him. It makes no sense to me, why Ford is being like this to less than 10% of early adopters. They could fix and re-sell the truck so easily and just take a what 20-30% hit on that one truck, but have a happy customer? I've heard though in most states they can't re-sale a truck that has been bought back under lemon law,, But wait, there's a solution to that too. Make it a forever service loaner. I mean, there are just so many smart things they could do that they aren't doing. It makes me want to gather a dozen angry Lightning owners and get in a room with Farley and knock some sense into him.

 

[The Weatherman]

Yea, I still love my truck 100%, If I had a lemon, I'd play the statistics and just go get another one if I could get a BB. Even though mine was in the shop for 3 weeks getting a HV Batt Module in Nov and a few other times I didn't even ask for BB; my friends has had 2 replaced on different occasions over a year apart, and his truck has been in the shop for other reasons too, a total of well over 31 days. He's asked for a BB twice and been denied. He's so mad he can't see straight and still says he'd consider trying a 2024 model if they will just approve his BB, but they are still fighting him. It makes no sense to me, why Ford is being like this to less than 10% of early adopters. They could fix and re-sell the truck so easily and just take a what 20-30% hit on that one truck, but have a happy customer? I've heard though in most states they can't re-sale a truck that has been bought back under lemon law,, But wait, there's a solution to that too. Make it a forever service loaner. I mean, there are just so many smart things they could do that they aren't doing. It makes me want to gather a dozen angry Lightning owners and get in a room with Farley and knock some sense into him.

I seen where some have said their buybacks went through after informed Ford they were going to pursue the lemon law in their state. And even if FoMoCo wouldn’t buy it back directly, I would think your friend should pursue state based lemon law option.

A search of lemon ought to get a few posts to review.

 

[sr3jan]

Yea, I still love my truck 100%, If I had a lemon, I'd play the statistics and just go get another one if I could get a BB. Even though mine was in the shop for 3 weeks getting a HV Batt Module in Nov and a few other times I didn't even ask for BB; my friends has had 2 replaced on different occasions over a year apart, and his truck has been in the shop for other reasons too, a total of well over 31 days. He's asked for a BB twice and been denied. He's so mad he can't see straight and still says he'd consider trying a 2024 model if they will just approve his BB, but they are still fighting him. It makes no sense to me, why Ford is being like this to less than 10% of early adopters. They could fix and re-sell the truck so easily and just take a what 20-30% hit on that one truck, but have a happy customer? I've heard though in most states they can't re-sale a truck that has been bought back under lemon law,, But wait, there's a solution to that too. Make it a forever service loaner. I mean, there are just so many smart things they could do that they aren't doing. It makes me want to gather a dozen angry Lightning owners and get in a room with Farley and knock some sense into him.

@ZSC100 what state is your friend in?

 

[ZSC100]

He hired a lawyer, no news yet, but I'll report back when I hear something.

 

[sr3jan]

He hired a lawyer, no news yet, but I'll report back when I hear something.

Sorry, I meant what actual state. Oklahoma, etc.

 

[ZSC100]

Sorry, I meant what actual state. Oklahoma, etc.

That's another weird aspect of this, the truck was bought in TX b/c it's the closest one we could find him with MSRP pricing , but we live in OK. So, technically I think he can claim either, but they are both so similar I think it doesn't matter, they are both 31 days in service to qualify.

 

[Vito]

Where in the world did you come up with 8/100,000?,, did you mean 8/100?

After both mine and my friend in little no-name Oklahoma both had HV battery module failures and bashed Ford on the internet we got pushback similar and from actual Ford representatives that it was 4%, but from what I was seeing it figured it was higher so I made a poll on one of the FB forums:



It very clearly proved over 10% and I have seen other polls proving the same thing. This is why I advocated and tried to convey to Ford that they need to place a fresh HV battery module at every dealer in the US so they can stop screwing so may customers that would otherwise be content with a new technology needing a few days service. Early adopters are more than happy to help and be content with a reasonable warranty service needing done even a few times during the warranty period, but this business of people being without their truck for 30+ days is absolutely ridiculous and unnecessary. There should be absolutely ZERO question of a full MSRP BuyBack immediately upon the 31st day of your vehicle being undriveable/unsafe to drive at a factory certified service center (dealer).

Like the OP, I also have a Bolt and was given a full MSRP buyback for my 2020 Bolt with zero questions asked. I never even had a problem, LOL. You know what I did, I took that check and bought another brand new Bolt EUV and it's the best family care I've ever owned.

If Ford would just take care of BEV early adopters I bet they'd be surprised how may people would turn around and buy another one. This entire thing has turned into a giant cluster fu*k all because of Ford. This is not the dealers fault, even though there are some crappy dealers out there. This is squarely on Ford. Ford should've also forced mannequins to be held and used as service loaners at every dealer that sold Lightnings. There will very likely be a class action lawsuit or 2 over this in the coming years I predict.

UPDATE: I just received a preliminary approval for my BB request by the REV team, however I am still waiting for the "official" letter with all the details. I am very pleased that FoMoCo accepted my request without much hastle, either due to the fiasco I went through and/or our state regulations being pro consumer. Once the process concludes I will most certainly re-assess my finances and current incentives on Lightnings to consider in re-investing in Ford, and if I do it will certainly be a 2024 model hoping and praying that most of these ridiculous issues have been resolved. Stay tuned.

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