Is this the powertrain issue? (Resolved POST 9)

[Tdog1942]

My first problem! Here are the details:

2023 Lightning Platinum. Picked it up May 25th, 2023

No issues until today

Was away for a week. Left truck in garage at around ~60% charge (I don't remember exact) and NOT plugged in. Odometer 2768 mi

This morning went to drive it and:

1. Service vehicle soon message
2. Stop safely now message
3. reduced power

That all happened IMMEDIATELY.

Moved truck to charger (portable charger that came with truck on a 14-50 outlet)

truck started to charge. Got a message on my phone that the charge had an error and go unplug and plug back in

went out and removed charger. Drove truck around a bit - still same errors and reduced power

put back on charger. Started charging again.

Again the error about charging. Removed charger, plug back in - immediate error now and red light on charge port

Seems like wont charge past 61%

removed charger and put truck in garage

Tried charger on 110V outlet with other tail, same result.

Left truck UNPLUGGED

Ford app on phone this whole time (I checked it a lot) always shows Vehicle status with the green check and No Alerts

about 10 minutes after putting the truck away and NOT on the charger, received a message in the app "...might have been accidentally unplugged....."


Sound similar to the powertrain and batter issues people have had, but I don't understand why the app doesn't show any issues - just in the truck itself.

I guess I will drop it at the dealer tomorrow morning.

Any advice, thoughts, questions would be greatly appreciated

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[Crilly]

Disconnect the 12 volt battery and but on a charger. When it is charged, reconnect.​

 

[Tdog1942]

Tried that. Put it on a charger for a few hours. Meter reads 13.2v that should be sufficient, right? Put it back in with same result. When put on charger immediate red lights and an error. App still says no issues, but dash says otherwise. Going to drop
It at the dealer in the morning

Thank you for trying!

 

[Ford Motor Company]

Tried that. Put it on a charger for a few hours. Meter reads 13.2v that should be sufficient, right? Put it back in with same result. When put on charger immediate red lights and an error. App still says no issues, but dash says otherwise. Going to drop
It at the dealer in the morning

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[Shorevet]

Similar issues. Charged to 90% on FMC. Pushed button on charging port (1st time I did this). Unplugged and received multiple faults when initializing vehicle. 3 mths and just over 5k miles. Frustrating part is Ford does not have the service infrastructure or supply chain to address these issues.

 

[Tdog1942]

The saga continues....

now 8 days in, still no clue on when the issue will be resolved. the dealer offered a loaner. A few points:

1. Dealer claims they have to order parts for EVs through a special process, and this has been done, but they have NO WAY to track the part (unlike regular parts).

2. Someone from the Ford Social Media group on here contacted me for my VIN and more info, which I provided. They now refer me to the dealer for any questions, which doesn't help since the dealer claims they also don't have information.

3. On Friday (8/18) I received an email from a Ford "Battery Electric Vehicle Agent" who said the following (on 8/18)

I am now your new Battery Electric Vehicle Experience Specialist. I will work with you to bring the earliest possible resolution to your case, providing you with regular updates in the interim. I have received updates on the parts for your vehicle they have been shipped and are set to arrive to the dealership today. The service team advised once part received, they will work the technician to get the vehicle in for repairs. I will follow up with you on 8/25 with updates on the vehicle repair status.


I immediately replied on 8/18 asking why the follow up wouldn't be until 8/25 if the part was arriving that day. No response.

4. On Monday (8/21) I contacted the dealer and told them that the part should have arrived the past Friday. they said that it didn't, and reiterated that they are unable to track EV parts. They also said that once it arrived they would get the truck in immediately, so resolution would be within hours, or worst case the following day.

5. On Monday (8/21) I again replied back to my BEVES, asking if the part had indeed arrived on 8/18 as they stated, that the dealer told me it would take at most a day once they had the part, and asked (again) why the next contact was set for 8/25. As of this morning, still no response.

Suggestions?

 

[Lytning]

The saga continues....

now 8 days in, still no clue on when the issue will be resolved. the dealer offered a loaner. A few points:

1. Dealer claims they have to order parts for EVs through a special process, and this has been done, but they have NO WAY to track the part (unlike regular parts).

2. Someone from the Ford Social Media group on here contacted me for my VIN and more info, which I provided. They now refer me to the dealer for any questions, which doesn't help since the dealer claims they also don't have information.

3. On Friday (8/18) I received an email from a Ford "Battery Electric Vehicle Agent" who said the following (on 8/18)

I am now your new Battery Electric Vehicle Experience Specialist. I will work with you to bring the earliest possible resolution to your case, providing you with regular updates in the interim. I have received updates on the parts for your vehicle they have been shipped and are set to arrive to the dealership today. The service team advised once part received, they will work the technician to get the vehicle in for repairs. I will follow up with you on 8/25 with updates on the vehicle repair status.


I immediately replied on 8/18 asking why the follow up wouldn't be until 8/25 if the part was arriving that day. No response.

4. On Monday (8/21) I contacted the dealer and told them that the part should have arrived the past Friday. they said that it didn't, and reiterated that they are unable to track EV parts. They also said that once it arrived they would get the truck in immediately, so resolution would be within hours, or worst case the following day.

5. On Monday (8/21) I again replied back to my BEVES, asking if the part had indeed arrived on 8/18 as they stated, that the dealer told me it would take at most a day once they had the part, and asked (again) why the next contact was set for 8/25. As of this morning, still no response.

Suggestions?

Per my ongoing experience with this issue, the BEVES may assist with setting up a dealership appointment and not much more. The BEVES set up my appointment 5 weeks in advance of the dealership drop-off date on 7/31/2023. Parts were delivered 2 weeks prior to the appointment.

My truck is still sitting in the exact same spot it was moved to in the dealership parking lot after I delivered it. The BEVES notifies me each week that my vehicle is "in line for repairs". That is all they do. I believe they are merely contractors hired by Ford so Ford does not have to deal with irate owners directly.

 

[Tdog1942]

Two weeks without the truck as of 8/28 and still no real ETA. As of 8/23 dealer and BEV both contacted me and told me that battery arrived. later on 8/23 BEV texted and said that even though the battery had arrived, there was an additional tool required for the repair and the BEV was working with the dealer service manager to get the tool ordered. I immediately responded to BEV with some questions - no response.

on Friday 8/25, I called the dealer and asked for status. They said they didn't know anything about waiting for a tool, but they were waiting on Thermal Paste (maybe BEV considered that a tool), which ships separately from the battery and has a short shelf life so is "mixed up" when needed and shipped to the dealer. again dealer noted that they have no way to track arrival, so couldn't provide an ETA other than they would repair the truck the same day that they received it.

Not sure how Ford can expect anyone to recommend their EV products when they are obviously not prepared to properly service them.

 

[Tdog1942]

Final update!

On Monday 8/28 dealer called (and later BEV as well) to tell me everything was in and they were starting that day and truck should be done the following day late.

On Tuesday 8/29 (near 5pm) dealer called and said all done, come pick up whenever I wanted. They would put it on the charger until I would arrive.

About 10 minutes later I received a charging error on my phone.... (uh oh)

about 5 minutes later, received call from the dealer saying they saw a charger error so they were going to go over things again. I told them I wasn't picking it up until the next day anyway.

following morning 8/30, dealer called to say all set. (no explaination) Went and picked up the truck in the morning. They had charged it to 100% overnight.

Truck has been running fine since. Made a long trip (which included DC charging) with no issues.

BEV called, emailed and texted on 9/7 to make sure there were no issues.



Hopefully they get the timeframe for things like this down, especially parts availability - truck was at dealer and unusable for about 17 days, and repairs took maybe 2 days.

 

[YankeeCP]

Final update!

On Monday 8/28 dealer called (and later BEV as well) to tell me everything was in and they were starting that day and truck should be done the following day late.

On Tuesday 8/29 (near 5pm) dealer called and said all done, come pick up whenever I wanted. They would put it on the charger until I would arrive.

About 10 minutes later I received a charging error on my phone.... (uh oh)

about 5 minutes later, received call from the dealer saying they saw a charger error so they were going to go over things again. I told them I wasn't picking it up until the next day anyway.

following morning 8/30, dealer called to say all set. (no explaination) Went and picked up the truck in the morning. They had charged it to 100% overnight.

Truck has been running fine since. Made a long trip (which included DC charging) with no issues.

BEV called, emailed and texted on 9/7 to make sure there were no issues.



Hopefully they get the timeframe for things like this down, especially parts availability - truck was at dealer and unusable for about 17 days, and repairs took maybe 2 days.

only 17 days and repair 2 days is the quickest I have seen for this issue

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