PowerUp update not downloading... am I going to have to do a battery disconnect?

[Old Aviator]

Somehow could not add text. Am I going to have to do a battery disconnect?

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[TaxmanHog]

FORD suggests avoiding disconnects and fuse pulling as it might corrupt a download in progress, give it a few days to a week or so a lot of variables interfere with downloads.

My advice, take your significant other to a nice restaurant that is located near an AT&T cell tower, by the time the appetizer arrives it might download, if this is [NOT] one of the no-drive critical updates, it may even install before dessert.

 

[MO Lightning]

I got held up on this update (and a Phone as a Key update to follow, after my truck was FINALLY released from dealer fleet).

After talking with the Ford teams (via chat and call from the Ford Pass app) I ended up taking it to the dealer and two days later it was right as rain. They pointed the finger at some "corrupt modules" (13 of them). I'm not saying I believe the root cause, but am happy it was fixed.

Dinner with the s.o.may take a bit longer than originally planned...

 

[GeneP]

I have owned my 23 Lightning for 6 weeks. Had the gateway module updated by Ford. Still have intermittent connection to truck. May not have access for a couple of days then may work normal for a couple. This is what I see in the software update page on screen.

Is this up to date or am I not receiving my OTA updates? Not sure what I am to see there.

 

[Ford Motor Company]

I have owned my 23 Lightning for 6 weeks. Had the gateway module updated by Ford. Still have intermittent connection to truck. May not have access for a couple of days then may work normal for a couple. This is what I see in the software update page on screen.

Is this up to date or am I not receiving my OTA updates? Not sure what I am to see there.

Hi there, Gene. These connection/OTA update concerns doesn’t sound like something we want you to experience with your Lightning truck. Could you please send us a DM with your VIN and the name and location of your Ford dealer? To send a direct message, just click on our username and select "Start Conversation". I'd be happy to look into how I can assist you on my end.