Re: Ford Power Promise

[JayTodd]

So I recently posted that I would be getting my ford power promise installed today. Got the quote, person shows up to install and when he gets to work he says “where’s the charger?”.

Thinking that this was rhetorical and that their business would not have sent them out without having everything, but it wasn’t. The installer didn’t have it and neither did I. Now the struggle becomes who does? The short answer is the dealer, but this is a problem for multiple reasons so I really hope the Ford account on here sees this.

Here is what I believe to be the underlying problem that, in time, can greatly affect us as EV owners more so than ICE. The lack of knowledge on the part of the dealership, knowing that they had the chargers to give at each purchase or at minimum the requirement to ship them at the point of sale.

As EV owners we are in many ways without need of a dealer or what services a dealer would provide, so the economic advice is to be better and be better with your customers. Because you will risk losing your perpetually best customers because technology is going to be updated, but if the local and regional dealers want this to become an automated process that hurts the bottom line of the American working class they are well on their way…. Sorry for the rant just really disappointed.

during the purchase of my ‘24 i asked the finance guy”how do I get my pro charger?” He stated “just get on Fords website and order it”. I took him at his word, he’s the expert.
Called Ford, EV rep told me it’s the dealers responsibility to order at time of purchase. That was 2 months ago. They keep saying “we’re working on it”.

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[22legit2quit]

during the purchase of my ‘24 i asked the finance guy”how do I get my pro charger?” He stated “just get on Fords website and order it”. I took him at his word, he’s the expert.
Called Ford, EV rep told me it’s the dealers responsibility to order at time of purchase. That was 2 months ago. They keep saying “we’re working on it”.

That sucks and is similar to my experience. Again I do hope that whoever is monitoring the ford account sees this and potentially can work it from their angle.