Stop Safely Now and Charging Fault

[306lightning]

2024 Lightning XLT SR, 8400ish km, was charging last night at home on level 2 charger and got a charge fault notification via app. Went out to truck and it’s flashing errors on dash about accessory power active and stop safely now (in park). Can’t drive can’t do anything. How much pain am I in for? Tried reaching out to BEV team like recommended on this forum and got transferred around to ten different departments, none of which offered any help whatsoever. Advice?

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[Gimme_my_MME]

Guessing by km you are in Canada, did you call the Canadian phone number?
1-800-565-3673

 

[Heliian]

Welcome to the forums.

Unplug charger, disconnect 12v battery for 2 minutes and reconnect.

Start truck, check for errors.

If still showing errors, call your dealer.

 

[306lightning]

Thanks for advice. Unplugging 12v made no difference sadly.

 

[306lightning]

Guessing by km you are in Canada, did you call the Canadian phone number?
1-800-565-3673

who do I ask for? No one is helpful at all. Tried BEV team they told me they only deal with the chargers not the vehicles. I’d like to get reimbursed on gasoline.

 

[Gimme_my_MME]

who do I ask for? No one is helpful at all. Tried BEV team they told me they only deal with the chargers not the vehicles. I’d like to get reimbursed on gasoline.

You ask them to help open a case for your lightning

 

[306lightning]

Dealership says it’s 12v battery and something to do with HVAC wiring. Seems strange but ok I guess.

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