Stuck on "Not Completed" for a OTA update.

[Keanen]

Got it, thanks. I have an appointment for the front sensors so I wonder if the dealership can help push it through?

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[Pioneer74]

Got it, thanks. I have an appointment for the front sensors so I wonder if the dealership can help push it through?

Dealerships can't push or do OTA updates. They can only update individual modules.

 

[Minh]

Hey all, I am an EAP member facing a like issue with 6.8. It's been over 5 weeks since I've had this screen and I cannot get the update to go through. I have driven over 1,200 miles, trickle charged the 12v, etc. Any ideas? Thanks!

I had same issue with 6.2. Called the ford EV team and they told me to take it to dealer to get it installed. Did just that under warranty and they also went ahead and update what I believe is the modem or module that is used to communicate. After that so far I’ve been getting update without any failure. Now on 6.14 and just got this vehicle communication update yesterday.

 

[Keanen]

Thank you. I called Ford this morning and they told me that the update has been canceled a couple times by Ford and it’s currently outstanding waiting for the vehicle to pull it again.

I’ll see if my dealership can work with Ford to take it further if it’s not completed by next week when I bring it in.

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