TSB 25-2048: Sync 4/4A General System Performance, Stability, and Intermittent System Reboot, etc.

[ktn]

The TSB didn’t resolve my CarPlay audio issues. Experienced it again today. Sigh!

Ugh, this is the most annoying problem I have!

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[Pitbull2o08]

Same. 2 times so far

 

[Keanen]

The TSB didn’t resolve my CarPlay audio issues. Experienced it again today. Sigh!

Thanks for acknowledging I am not alone

 

[branden]

This really should be a CSP so that those of us out of warranty don't get raked over the coals by dealers.

 

[carys98]

The TSB didn’t resolve my CarPlay audio issues. Experienced it again today. Sigh!

I had a couple of failures the first few days after the update but it’s been solid for the last couple weeks.

 

[Ffxdude]

Just got my truck back after taking it in for the rear light bar and told them about the android auto/sync issues I've been having. Instead of doing TSB 25-2048 they followed TSB 25-2105.

 

[explosive0]

Just got my truck back after taking it in for the rear light bar and told them about the android auto/sync issues I've been having. Instead of doing TSB 25-2048 they followed TSB 25-2105.

What's the difference? Sounds like 2105 us a newly released TSB.

 

[digitaldad]

The mach-E forum is calling this (or theirs) 25-2106.

 

[jbassett]

Thought I would add my current experience with getting the dealer to handle this. I bought my truck used from the dealer and picked it up 3/10. After a week of no updates I found this thread about the TSB and decided to give the dealer a call to see what they could do on 3/18. The next appointment wasn't until 3/25. From the time of setting up the appointment until the actual appointment I ended up getting the 6.4.0 and 6.8.0 updates but those updates are still way behind the latest so I didn't cancel the appointment. They had warned me that it could take 6 hours to do the updates but I elected to wait since I can work from almost anywhere. After 6 hours they told me they were having issues and would need to keep the vehicle until tomorrow. They set me up with a loaner for the night and called noonish on 3/26 saying they had completed the updates. When I got in they mentioned they had killed the 12 volt battery, even though they claimed they had learned the hard way previously on other vehicles and had it on a charger. Either way, I walked out with what appears to be the 10.x version of the display and a brand new battery at no charge to me. Other than the minor inconvenience of working from the dealership for the day I'm going to call it a win based on others horror stories.

 

[GDN]

Thought I would add my current experience with getting the dealer to handle this. I bought my truck used from the dealer and picked it up 3/10. After a week of no updates I found this thread about the TSB and decided to give the dealer a call to see what they could do on 3/18. The next appointment wasn't until 3/25. From the time of setting up the appointment until the actual appointment I ended up getting the 6.4.0 and 6.8.0 updates but those updates are still way behind the latest so I didn't cancel the appointment. They had warned me that it could take 6 hours to do the updates but I elected to wait since I can work from almost anywhere. After 6 hours they told me they were having issues and would need to keep the vehicle until tomorrow. They set me up with a loaner for the night and called noonish on 3/26 saying they had completed the updates. When I got in they mentioned they had killed the 12 volt battery, even though they claimed they had learned the hard way previously on other vehicles and had it on a charger. Either way, I walked out with what appears to be the 10.x version of the display and a brand new battery at no charge to me. Other than the minor inconvenience of working from the dealership for the day I'm going to call it a win based on others horror stories.

Sounds like they did the right thing. Welcome to the Lightning and to the forum.

 

[jbassett]

Sounds like they did the right thing. Welcome to the Lightning and to the forum.

Thanks, I'm coming off a 2017 Chevy Bolt which guaranteed I would never go back to gas. Nice to have a vehicle that actually fits me though!

 

[MichaelCA]

If a new APIM gets released I can take it back to ford. Hmm

 

[Ffxdude]

What's the difference? Sounds like 2105 us a newly released TSB.

The mach-E forum is calling this (or theirs) 25-2106.

Not sure what the difference is, the sheet just says that they updated all modules per the tsb. The 2106 on the Mach-e forum was the only close reference I could find too.

Took close to 6 hrs to complete them all.

 

[BMac1203]

I already had an appointment for something else tomorrow morning. I called my service advisor and asked if they could also do the TSB and I was told yes. I am in Northern Virginia.

I am also in Northern VA - which dealer? I’ve had issues with 1 of the local Ford dealers and the other doesn’t seem to know/care about EVs.

 

[ditkafan1985]

I am also in Northern VA - which dealer? I’ve had issues with 1 of the local Ford dealers and the other doesn’t seem to know/care about EVs.

Leesburg ford has been a fantastic experience.

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