Updates Will Not Turn On

[Big Dog Daddy]

Went to my dealer today with update error information since the last time I asked they had no idea about what I was talking about. But today it was much better. I am scheduled to have the "fix" done on Tuesday, April 5th. Hope all goes well.

I'm headed to the dealer on the 7th. I hope all goes well for you. Please post your results. I'll do the same.

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[Doggy-Dog]

Will do.

 

[ZamoJoe]

Hello, Don!
Send us a private message with your VIN and the name and location of your local Ford dealer.
I’d be happy to see what I can do to assist with this update concern on yout F-150. Thanks!

Ford “HELP”!!!


I took my truck to the dealer last week on Thursday for the TSB update fix and they told me that they couldn’t perform the update because they needed 2 special cables that they didn’t have on hand and needed to order them through their parts department. I called today and the cables still have not arrived.
Have you heard of anyone else running into this situation (or story) when taking their vehicle into the dealership?

I’m getting frustrated with the run around and with my new truck not working/performing/updating as it should.

please help

 

[ken325i]

Just got my 21 F150 KR back from the dealer. He updated the software and all is working well. I had a job 1 production, with failed 1.7.1 and grayed auto update. Issues have now been resolved and Sync 4 version is updated. Will see how auto updates now work......

 

[Doggy-Dog]

My truck went to the Ford hospital this morning and about an hour and a half later I got an email that stated I could not connect the Ford app with my truck. So I guess they are working on it.

 

[Doggy-Dog]

Well, all I can say is %*##$)*@#$% !!! They worked for most of the day and still could not get the sync 4 fixed. They have a help request in to Ford, but no one knows how long that may take. They did "fix" something to do with the trailer. I don't even know what that recall is. They did manage to mess up about half of the settings in the truck. I guess I will reset the important ones and wait for them to call with "how to fix it" information from Ford. BUMMER!

 

[donhm2]

Hello, Don!
Send us a private message with your VIN and the name and location of your local Ford dealer.
I’d be happy to see what I can do to assist with this update concern on yout F-150. Thanks!

Hello, Don!
Send us a private message with your VIN and the name and location of your local Ford dealer.
I’d be happy to see what I can do to assist with this update concern on yout F-150. Thanks!

Thanks for your response. I am uncertain how to send a private message. But I do have an appointment at -
Fremont Motor Lander
1731 W. Main Street,
Lander, WY. 82520(307) 335-3359

- on 5/20/22. I don't think they have done this update on any one's vehicle so hopefully all goes well. I did remind them of the "special Tools" which hopefully they will have by then. Cheers and again thanks.

 

[SanJuanTech]

Took mine in Wednesday, they had it for two days and it failed every time. They want to try again next Wednesday but I am not holding out much hope.

 

[donhm2]

Took mine in Wednesday, they had it for two days and it failed every time. They want to try again next Wednesday but I am not holding out much hope.

Sorry to hear attempts were unsuccessful. Mine is scheduled for this coming Wednesday. Will give a report. I am not holding my breath. Cheers.