Im sorry I wasn’t clear. I meant the travel charger, I’m not sure what it’s called but it’s the same thing your charging with now just hooked up with 240v 40 amp twist lock
MAY 4th
SunRun Rep (after initial phone convo): This is [Rep Name] with Sunrun (CellL)
Customer: 10-4
MAY 5th
Customer: [Rep Name], you have me for an arrival window tomorrow between 12:30 and 4. I'm going to need to be *finished* by 3:30 - so however you can help or if need to reschedule
SunRun Rep: No worries! Should not be a problem! I'll reach out to the technician who will be coming out just to make sure they are informed! Thanks for the heads up boss!
MAY 12th
SunRun Rep: Just letting you know I still haven't gotten a final proposal back, had something some up tomorrow so just giving that update today!
MAY 31st
SunRun Rep: Good morning [Customer Name], just reaching out since I just got back into town and while going through my emails I saw the final design documents have been completed. Now I was browsing through it and they had messed up the pricing so I have to send it back in to get manually fixed so it will be taking a little longer.. Thank you for your patience!
Customer: Ok thanks. My truck is supposed to be getting built this coming week so it would be good to get rolling
SunRun Rep: No worries, I'm through all my open documents and seeing it is a common issue so I have reached out the the supervisors over our FORD team to see if I can get an ETA of how long its going to take to get the documents fixed. Ill let you know when I get more info on it!
JUNE 3rd
SunRun Rep: Hey [Customer Name], so I'm still waiting for them to fix the documents pricing for the Home Integrated system and EV charger. But I got the Scope of work back and it looks like like on top of the $8,900 for the HIS and EV charger, we would need to do a MPU (Main Panel Upgrade) and a Load Relocation on top of everything so that would be an additional $4764
Customer: Thank you for the update. Can you please also clarify for me what the cost would be for only the supercharger, absent anything relevant to the generator?
SunRun Rep: Yeah! So if its just the charger installation/permitting and what not, we would be looking at $1250, although, I am not too sure if we would need the MPU still. Shouldn't need a load relocation so that portion would disappear, but MPU may still be required. Heres a quick breakdown for the MPU and Load relocation so you have the individual costs
Customer: Please confirm that for me ASAP
And in any event need the detailed info ASAP as well. I'm only a few weeks from receiving my truck and still don't have a plan for having charging
SunRun Rep: So we would still need the MPU but we would not need the Load relocation. Now to get the actual quote to get this started if we were only to do the EV charging station, we would need a $150 down payment to get it all startedJULY 7th
Customer: Hello. Just received notification that my Lightning is shipping. But I still have no information from y'all, and no charging station.
SunRun Rep: So what information are you wanting exactly? I've provided all that I have. But the load relocation is taking the breakers that will be backed up by the home integration system and putting them in the sub panel where they will be backed up during an outage.
Customer: Are you saying that SunRun's intended method of operation is to communicate quotes and details by staccato text messages, rather than providing any actual materials and written quotes? Because the only thing I've received from y'all is these text messages, with some screen shots
See ~5 texts above: "Get me paperwork, drawings, and quote for both the full kit (generator + charger) and the charger only pls.” The entire online Ford community is suggesting that SunRun is basically prioritizing only people who are also opting in for solar installations, and thus far these texts, and the pace of information provision, sort of makes one wonder what SunRun's priorities are here. That was June 3 you said that you "are still waiting for them to fix the documents pricing" which, along with my request to do so, led me to believe the ball was fully in your court to provide me further info
SunRun Rep: I'm sorry you feel that way. But I gave you the pricing for what it would cost. I don't don't have access to a cost break down you are requesting. We don't do those so that is something I will not be able to provide you.
Customer: What do you provide? Just these text messages? No invoice? What's the deal here
SunRun Rep: I would love to be able to send you an invoice but I don't make those and to get one made like the document I already sent you, there is a process. I've sent you the paper work for what it would be for the EV charger and the Home integrated system. I can't get you the paperwork for just a EV charger without the $150 refundable down payment.
Customer: Wait, what documents have you sent me? Have I missed an email?
SunRun Rep: Uhh possibly? I can resend them now so you have it. Give me a second. That has been resent. Should be three documents
[Three emails arrive]
Customer: Now let me show you my inbox
Customer: You've never sent these documents to me. Moreover, our past communication you said you couldn't yet because the documents needed the pricing fixed. At which point I asked you to get it to me ASAP. Then today first wrote saying "I still have no information from y'all". And so moving on, the materials sent just are now are for the full $9,650 quote to include installation of both the charging station but also the home backup equipment. Are you telling me that I cannot get a *quote* for installing just the charging station without first paying a $150 deposit ... to receive a quote?
SumRun Rep: hmm well looks like they didn't come through though maybe I didn't send it since the pricing is still not been corrected. You would be right on the money for that, though I did let you know the cost which is considered a quote, again though, there is no documentation to go with it until the $150 down payment is placed.
Customer: Ok, so even the quote for the home backup etc you just sent is not yet correct on pricing?
SunRun Rep: That is also correct
Customer: Ok, if today I paid the $150 deposit then:
(1) when would I receive the quote for head-to-tail everything I need for only charging the truck?
(2) when would be notional install window?
(3) would that install be the same he and it's ready to run, or would there thereafter be any permitting etc. steps before it can be brought online?
SunRun Rep:
1.) It won't be a price breakdown. It will show you the total cost of the installation and if there is any additional scopes of work, there will be a separate document for that.
2.) No idea, depends on how quickly the engineers go through the review and ifi we are to move forward after that, it depends on the electrical permits.
3.) Permitting is done before hand so after install it is ready to go from my knowledge but I could be wrong since a city inspection would still need to come out and verify the work was done properly to get the approval.
END OF TEXT COMMUNICATION
THEN NEXT COMMUNICATION, ON JULY 11th
holy crap… that’s terrible man. I get the feeling I’m going to experience the same and I’m gonna come back and be like y’all were all right!! And you told me so!! Any chance I get lucky and it all goes perfect?
there’s totally a chance. And while misery loves company, I also share just to give a glimpse at the sort of things you might get your antennae up for.
dude way to ruin an awesome idea with terrible customer service. I feel like this industry breeds that type of behavior where they just look to sign you up and then waste time with all kinds of dumb stuff and sales tactics.
I haven't read the whole thread, but I want to make sure that people know that you can use a good, experienced local electrician and ignore sunrun. (sunrun doesn't do business in my state)
The power available from the truck using the HIS is 9.6 kW/9600 Watts. It still may not meet your needs. But, it's 3/4 of a 12 kW rated generator without the noise, fumes, fuel and fuss. The HIS provides a lot of power and will easily run most modern air conditioning systems and home needs for three days or more.
Yep my bad on that... I was conflating the max with the pro power onboard 30amp circuit which is 7.2kw. Good to know, still not worth it.
When you say a standby generator are you talking like a generac? Because last time I looked at those they were closer to like $20k installed to manage a whole home.
Yeah I'm tracking, and @tommolog with his a pretty awesome and informative State of Charge channel seems to be doing just that, and I'm excited to see the end result!
Yes, They run between $6k and $10k around here, installed obviously depending on size. I had a family member that just had had a 22 kWh installed at his lake cabin for around $8k. Costco here had a Honeywell in stock a month or so ago at $5500.
Actually, I believe he’s using Qmerit
He sure does, which is one of the better quotes I got for just the FCSP installation:Actually, I believe he’s using Qmerit
Qmerit, more than just being an experienced charger installer, is actually who Ford uses and recommends for fleet installations
I’ve been meaning for a few weeks to start a thread on whether anyone has used Qmerit for their FCSP and/or HIS
It’s an odd/interesting blip that for Fleet ford pushes forward Qmerit, while the retail side has the horrible, nogood, very bad, terrible, SunRun noose around its neck.
I believe the main reason ford has partnered with SunRun is that they probably wanted a 1-stop shopping experience for Lightning customers. SunRun sells solar, Qmerit doesn't, they are just installers. I believe Ford wanted to have Lightning customers deal with only 1 company for solar, IBP, Charge Station Pro, etc.Actually, I believe he’s using Qmerit
Qmerit, more than just being an experienced charger installer, is actually who Ford uses and recommends for fleet installations
I’ve been meaning for a few weeks to start a thread on whether anyone has used Qmerit for their FCSP and/or HIS
It’s an odd/interesting blip that for Fleet ford pushes forward Qmerit, while the retail side has the horrible, nogood, very bad, terrible, SunRun noose around its neck.
