surferjoe
Well-known member
- Thread starter
- #1
Issue: Rattling Front Passenger Window
Thurs. 1/19 Drop-off truck at 9:30am. Rep says should be quick, but up to 1/2 day if door panel is removed.
1:53pm Receive text from Rep, "Technicians cannot replicate rattle while driving. Could you come down
and drive with us?"
3:30pm Within 30 seconds of driving, Technician and Rep hear the rattle. Tech says, "OK that's enough take us back to dealership."
Fri. 1/20 Drop-off truck at 9:30am.
2:00pm I call for a status update. Rep says, "Technician drove and drove and could not replicate rattle." I say, "We replicated the rattle yesterday, why aren't you proceeding with repairs?" Rep says, "We want to make sure we are repairing correctly. So, Tech wants to identify exactly where rattle is occurring by listening, and no one can hear it today."
So, essentially, the dealership's proposal is that I leave the truck with them indefinitely until they decide that they can once AGAIN hear the rattle.
3:30pm I pick up the truck and listen the front passenger window rattle all the way home. . .
I don't know if it's because the truck is electric or that I purchased it from a different dealership. But proposing that the only way to diagnose
a box full of parts is by listening to the box over and over is pretty stupid. And their selective in/ability to hear anything is just disingenuous.
Thurs. 1/19 Drop-off truck at 9:30am. Rep says should be quick, but up to 1/2 day if door panel is removed.
1:53pm Receive text from Rep, "Technicians cannot replicate rattle while driving. Could you come down
and drive with us?"
3:30pm Within 30 seconds of driving, Technician and Rep hear the rattle. Tech says, "OK that's enough take us back to dealership."
Fri. 1/20 Drop-off truck at 9:30am.
2:00pm I call for a status update. Rep says, "Technician drove and drove and could not replicate rattle." I say, "We replicated the rattle yesterday, why aren't you proceeding with repairs?" Rep says, "We want to make sure we are repairing correctly. So, Tech wants to identify exactly where rattle is occurring by listening, and no one can hear it today."
So, essentially, the dealership's proposal is that I leave the truck with them indefinitely until they decide that they can once AGAIN hear the rattle.
3:30pm I pick up the truck and listen the front passenger window rattle all the way home. . .
I don't know if it's because the truck is electric or that I purchased it from a different dealership. But proposing that the only way to diagnose
a box full of parts is by listening to the box over and over is pretty stupid. And their selective in/ability to hear anything is just disingenuous.
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