Re: Ford Power Promise

[22legit2quit]

So I recently posted that I would be getting my ford power promise installed today. Got the quote, person shows up to install and when he gets to work he says “where’s the charger?”.

Thinking that this was rhetorical and that their business would not have sent them out without having everything, but it wasn’t. The installer didn’t have it and neither did I. Now the struggle becomes who does? The short answer is the dealer, but this is a problem for multiple reasons so I really hope the Ford account on here sees this.

Here is what I believe to be the underlying problem that, in time, can greatly affect us as EV owners more so than ICE. The lack of knowledge on the part of the dealership, knowing that they had the chargers to give at each purchase or at minimum the requirement to ship them at the point of sale.

As EV owners we are in many ways without need of a dealer or what services a dealer would provide, so the economic advice is to be better and be better with your customers. Because you will risk losing your perpetually best customers because technology is going to be updated, but if the local and regional dealers want this to become an automated process that hurts the bottom line of the American working class they are well on their way…. Sorry for the rant just really disappointed.

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[TaxmanHog]

@Ford Motor Company might want to take this report for feedback to the MoCo and they could better educate the dealerships, I'm sure they've made an effort, I have read reports in recent weeks where delivery of the FCSP was with the truck if they opted into the program.

We can lead a horse to water, but some of them won't drink or have short attention spans. The dealer needs to hear this, I'm sure you'll share your disappointment with them when you make contact to get it in person or shipped.

 

[Charge_Rob]

So I recently posted that I would be getting my ford power promise installed today. Got the quote, person shows up to install and when he gets to work he says “where’s the charger?”.

Thinking that this was rhetorical and that their business would not have sent them out without having everything, but it wasn’t. The installer didn’t have it and neither did I. Now the struggle becomes who does? The short answer is the dealer, but this is a problem for multiple reasons so I really hope the Ford account on here sees this.

There are two options to receive your complimentary charger with Power Promise:

1. Your dealer hands you a Charge Station Pro at delivery
2. Your dealer does not have inventory, so they submit a form to Ford to trigger a coupon code to be emailed to you, so you can place your own order for free at chargers.ford.com

Sounds like your dealer went down path #2, but either: the coupon code email got lost, or the dealer didn't submit the extra form to get the email sent in the first place. Your dealer is the first and last stop to remedy this.

 

[22legit2quit]

There are two options to receive your complimentary charger with Power Promise:

1. Your dealer hands you a Charge Station Pro at delivery
2. Your dealer does not have inventory, so they submit a form to Ford to trigger a coupon code to be emailed to you, so you can place your own order for free at chargers.ford.com

Sounds like your dealer went down path #2, but either: the coupon code email got lost, or the dealer didn't submit the extra form to get the email sent in the first place. Your dealer is the first and last stop to remedy this.

while I appreciate the benefit of the doubt you’ve given the dealer, actually it was option 1. There wasn’t an email, coupon or phone call. Additionally when I called them which was about every two weeks about it, it was the runaround everytime.
When I finally got my email about doing the pictures and so forth I was like ok they have it figured out, alas it was not to be.

 

[TaxmanHog]

while I appreciate the benefit of the doubt you’ve given the dealer, actually it was option 1

So, they had it in stock and failed to load it into the frunk, as was the case with another member!?!

 

[Charge_Rob]

while I appreciate the benefit of the doubt you’ve given the dealer, actually it was option 1. There wasn’t an email, coupon or phone call. Additionally when I called them which was about every two weeks about it, it was the runaround everytime.
When I finally got my email about doing the pictures and so forth I was like ok they have it figured out, alas it was not to be.

If it was Option 1, then the dealer should have had you sign a acknowledgement form that you were taking the charger home with you, if not they should be using Option 2 and need to sign you up for the promo code email.

I'm not sure what you're describing. The dealer is on the hook to either provide the charger in box or sign you up for the promo code to order your own, so your dealer is the first stop to fix this.

 

[22legit2quit]

So to eliminate confusion on this. The dealer had them in stock, many of them, and was not relaying information to me and I’m assuming other customers. This is a 100 percent dealer internal thing that I’m sharing with everyone. I have the charger and it only took me talking to the general manager to get it in less than six hours. I work at ups so I know shipping isn’t quite that quick at this time.

 

[TaxmanHog]

Something had have been done right to get the Qmerit subcontractor lined up!

 

[22legit2quit]

Something had have been done right to get the Qmerit subcontractor lined up!

That wasn’t their doing either. I had to go online take the pictures and set it up. I guess they sent my paperwork, but that’s what they were supposed to do anyway. Again, my experience is likely different.

 

[TaxmanHog]

Mark this up to a learning experience, for your dealer and many future members of this forum, observing what can go wrong, hopefully the rest of your install experience goes smoothly, can the contractor come back to complete the job soon?

 

[22legit2quit]

Mark this up to a learning experience, for your dealer and many future members of this forum, observing what can go wrong, hopefully the rest of your install experience goes smoothly, can the contractor come back to complete the job soon?

Best to summarize this with an answer to the last question, which is it appears so. I am able to directly contact the service provider in the area.

Conclusively, I hope that this is more of a cautionary tale for those of us in here who are fairly new owners who are or will be dealing with this as lessons learned. Additionally, for Ford to better the product whether that’s the customer service capability or composition to assist us with better upgrades and updates. This is because they’ve generated the required operating capital from increased sales as a collateral effect of efficient customer service.

I do believe the interface is much improved but still leaves much to be desired. Don’t worry ford, I’ll probably buy the all electric non weird looking mustang when you make it look normal.

 

[waasiw]

I bought my Lightning in October, still waiting for either the charger or the $2000 rebate. I’ve had a couple different conversations with Ford, and they’ve called the dealer and told them how to do the paperwork, to no avail. I bought the truck in Pueblo CO at Alpine Ford and live about 5 hours away, so it’s not like I can just pop in and grab the GM. I emailed the sales manager, who admitted to the Ford rep that they made an error. Still waiting. At this point, I installed a ChargePoint through the local electric utility. It works great. So now I’d prefer the $2000. Any wisdom from the forum is appreciated! I agree that the dealers seem to be in the dark on this whole EV thing. But my patience is wearing thin. They also did not run my social and generate the federal tax rebate eligibility for that they should have at the time of sale. If I paid more federal taxes, I’d be irate about losing a $7500 opportunity.

 

[gbuydos]

When I bought the truck in late December, I told the dealer one of the only reasons was the EV Holiday event an the free charger and install. I made sure I kept in contact and all the forms were sent. Dealer was pretty on the ball. The charger went to the dealer, they shipped it to my house. Qmerit has already done the inspection and quote, which was $0.00 install. Contractor is coming Monday next week to install. I will say I did keep in contact with dealer, just cause this was a big incentive in the purchase.

 

[TaxmanHog]

I bought my Lightning in October, still waiting for either the charger or the $2000 rebate. I’ve had a couple different conversations with Ford, and they’ve called the dealer and told them how to do the paperwork, to no avail. I bought the truck in Pueblo CO at Alpine Ford and live about 5 hours away, so it’s not like I can just pop in and grab the GM. I emailed the sales manager, who admitted to the Ford rep that they made an error. Still waiting. At this point, I installed a ChargePoint through the local electric utility. It works great. So now I’d prefer the $2000. Any wisdom from the forum is appreciated! I agree that the dealers seem to be in the dark on this whole EV thing. But my patience is wearing thin. They also did not run my social and generate the federal tax rebate eligibility for that they should have at the time of sale. If I paid more federal taxes, I’d be irate about losing a $7500 opportunity.

Send a DM to @Ford Motor Company

 

[waasiw]

Thanks Taxman

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