Intelligent backup power issues/unreliable

[Aminorjourney]

Well, what do you know?

Mine just started working again!

I noticed a few weeks back that our charger appeared to be getting something from online, but I can't see any difference in the app (unless it's a tiny revision).

System worked just fine yesterday, although I'll be honest: I didn't run it for a long time.

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[Sea Ranch]

Well, what do you know?

Mine just started working again!

I noticed a few weeks back that our charger appeared to be getting something from online, but I can't see any difference in the app (unless it's a tiny revision).

System worked just fine yesterday, although I'll be honest: I didn't run it for a long time.

That is excellent news. After many months of frustration and almost giving up on the system, I have been very fortunate that mine has worked during the past year each time I have done a simulated outage. Having said that, the last time I did have to unplug the charger for a few minutes and then plug it back in to "kick-start" the communication.

 

[Aminorjourney]

And it’s broken again.

Another blip in power this morning, along with errors 1 and 2 on the inverter this time.

 

[Sea Ranch]

And it’s broken again.

Another blip in power this morning, along with errors 1 and 2 on the inverter this time.

That is not good. I am on my third Ford Pro Charger. This one has been working well but I did install an additional 50 amp circuit and have a ChargePoint Level 2 charger as a backup just in case it fails again.

 

[bananaslug79]

Two more tests today, all failures. Tried @Jim Lewis's plug in/out trick on several attempts, no joy. Charge station is green, Sparky's charge ring is white; multiple tries of unlock button>unplug cord and wait (no more than 30 seconds each time, this is a simulated outage here and I am NOT waiting longer). Still nothing.

Can't believe I'm in favor of class action here, but after a year and only 1 successful test (just after install last January) this is a non-working system for a LOT of money. @Ford Motor Company, I either want a working system with reliable and repeatable testing procedures, or kindly refund the entire cost of the system. I would prefer the former, but we're about to pay off the loan taken out to get this backup system installed. It needs to work.

Sigh...off to join the other thread

 

[tearitupsports]

Two more tests today, all failures. Tried @Jim Lewis's plug in/out trick on several attempts, no joy. Charge station is green, Sparky's charge ring is white; multiple tries of unlock button>unplug cord and wait (no more than 30 seconds each time, this is a simulated outage here and I am NOT waiting longer). Still nothing.

Can't believe I'm in favor of class action here, but after a year and only 1 successful test (just after install last January) this is a non-working system for a LOT of money. @Ford Motor Company, I either want a working system with reliable and repeatable testing procedures, or kindly refund the entire cost of the system. I would prefer the former, but we're about to pay off the loan taken out to get this backup system installed. It needs to work.

Sigh...off to join the other thread

I am not sure what you are meaning about the 30 seconds. It takes about 1 minute and 20 seconds or so from the time of the power outage until the light ring on the truck turns green. un-plugging and re-plugging would reset that timing and you need to wait another 1 minute 20 seconds.

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