Yeah I wish I were making this up... last message from FORD was 11/14. Unreturned phone calls, texts and emails since, and when I asked to speak to a supervisor Wednesday, I was told I'd be called back in a few hours and that did not happen.That’s nuts. I don’t think I would have purchased if I had heard your experience before I purchased. I can understand not having parts. I can’t understand (or forgive) the complete lack of communication.
The rep that hasn't replied to me since 11/14 was a BEV team rep. We passed into lemon law timeframe at about the same time.As others have shared here I would encourage you to reach out to the Ford BEV team and look up what your state’s Lemon Law requirements are as well.
The latch is the part I'm waiting for. Which makes it preposterous to me they can't take one off the assembly line.Wait this is about a malfunctioning frunk??? WTF why can't the dealer tech just physcially close the frunk and disconnect the fuse to open? You'd at least have your truck to drive around until the part comes in. This frunk system can't be that complicated or hard to work around.
Course I'm not the guy at the dealership.
I just filled out and sent the lemon law complaint form to the NY AG's office. If I go the lemon route and am successful, NY will refund sales tax.... dunno if FORD will do that w/ a buyback. Also no deduction from a rebate for mileage as I'm under 12,000 miles via the lemon law.I know this feeling ALL too well. I just got my truck back after being down for 11 weeks at the dealer. It ended up being a defective wiring harness. You can add insult to injury as to when I picked up my truck, I noticed damaged to paint on both passenger doors and the technician that worked on my vehicles stripped out the torx screws and left out many of the plastic clips in the frunk area. Now the front emblem light is not working and the service soon light is on.
This has been the most disappointing transaction that I EVER had to deal with on any purchase in my life. What a joke Ford, both dealership and corporate.