11 Weeks At Dealership With No ETA For Part Arrival - Frunk Failure

[COrocket]

Sounds like you are well into buyback/lemon/lawyer up territory

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[p52Ranch]

You have much greater patience than the rest of us. Having to wait three months for something as inconsequential as a Frunk failure is unacceptable. There should either be a way to fix the Frunk in place and allow the Lightning to be driven or it should be repaired with the highest priority.

 

[PreservedSwine]

That’s nuts. I don’t think I would have purchased if I had heard your experience before I purchased. I can understand not having parts. I can’t understand (or forgive) the complete lack of communication.

 

[MontanaLightning]

Lemon law that thing.

 

[LikeYouStoleIt]

That’s nuts. I don’t think I would have purchased if I had heard your experience before I purchased. I can understand not having parts. I can’t understand (or forgive) the complete lack of communication.

Yeah I wish I were making this up... last message from FORD was 11/14. Unreturned phone calls, texts and emails since, and when I asked to speak to a supervisor Wednesday, I was told I'd be called back in a few hours and that did not happen.

 

[Sparky75]

As others have shared here I would encourage you to reach out to the Ford BEV team and look up what your state’s Lemon Law requirements are as well.

 

[Lytning]

Time to call the nearest TV station and have them provide a free public service announcement for the dealership and Ford Motor Company.

 

[LikeYouStoleIt]

As others have shared here I would encourage you to reach out to the Ford BEV team and look up what your state’s Lemon Law requirements are as well.

The rep that hasn't replied to me since 11/14 was a BEV team rep. We passed into lemon law timeframe at about the same time.

 

[cal]

Wait this is about a malfunctioning frunk??? WTF why can't the dealer tech just physcially close the frunk and disconnect the fuse to open? You'd at least have your truck to drive around until the part comes in. This frunk system can't be that complicated or hard to work around.

Course I'm not the guy at the dealership.

 

[LikeYouStoleIt]

Wait this is about a malfunctioning frunk??? WTF why can't the dealer tech just physcially close the frunk and disconnect the fuse to open? You'd at least have your truck to drive around until the part comes in. This frunk system can't be that complicated or hard to work around.

Course I'm not the guy at the dealership.

The latch is the part I'm waiting for. Which makes it preposterous to me they can't take one off the assembly line.

 

[cal]

I'll bet the dealer is afraid to try any type of work around. Total different approach if the tech himself was out of a vehicle. Or if the dealer was having to pay for a rental. I bet they'd get real creative if it was costing them $ now.

I'm so sorry you're having to go thru this. Gotta be frustrating as hell.

 

[Streek]

I know this feeling ALL too well. I just got my truck back after being down for 11 weeks at the dealer. It ended up being a defective wiring harness. You can add insult to injury as to when I picked up my truck, I noticed damaged to paint on both passenger doors and the technician that worked on my vehicles stripped out the torx screws and left out many of the plastic clips in the frunk area. Now the front emblem light is not working and the service soon light is on.
This has been the most disappointing transaction that I EVER had to deal with on any purchase in my life. What a joke Ford, both dealership and corporate.

 

[LikeYouStoleIt]

I know this feeling ALL too well. I just got my truck back after being down for 11 weeks at the dealer. It ended up being a defective wiring harness. You can add insult to injury as to when I picked up my truck, I noticed damaged to paint on both passenger doors and the technician that worked on my vehicles stripped out the torx screws and left out many of the plastic clips in the frunk area. Now the front emblem light is not working and the service soon light is on.
This has been the most disappointing transaction that I EVER had to deal with on any purchase in my life. What a joke Ford, both dealership and corporate.

I just filled out and sent the lemon law complaint form to the NY AG's office. If I go the lemon route and am successful, NY will refund sales tax.... dunno if FORD will do that w/ a buyback. Also no deduction from a rebate for mileage as I'm under 12,000 miles via the lemon law.

I also sent a message to my customer experience specialist asking them for details on the buyback option and told them I've started looking into my rights under the NYS lemon law because they are 45 days past their duty to repair window.

 

[Streek]

I'm sorry that you have to go through this horrible experience.

 

[Danface]

The friggen funk is fraught with freaky failures, go figure!

BTW, sorry to hear about it!

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